Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Three steps to excel in written communications
Consistent, effective written communication is a key foundational skillset for everyday internal and external business documents and directly reflects your company’s overall ethos and values. Clear, incisive correspondence improves company culture while demonstrating to everyone that your business values clear communication and professionalism. It can help people to understand their respective roles and responsibilities as […]
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Take stock, act now and equip your people to flourish
The pandemic has been transformational in so many ways, and from our discussions across many sectors most people can identify and be grateful for at least some things that have changed for the better. There are undoubted demands on our teams from the myriad of changes in working patterns and practices that they have faced. […]
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How to cultivate a high trust culture
Observing how people behave and speak with each other, their customers and suppliers provides a great barometer to gauge levels of positivity and trust in your organisation. As we know, trust is essential for organisations to succeed, thrive and deliver exceptional outcomes, while culture is played out by what people say and do every day […]
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Six steps to excel at handling customer complaints
As we all know, when handled effectively, complaints can present us with powerful opportunities to build strong relationships and customer loyalty while also improving our service. That’s why it’s essential to ensure that Customer Service teams are fully trained, and equipped with the resilience, motivation and resources to step up and embrace these potentially more […]
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Five steps to a compelling customer service wrap up
As Customer Service professionals, we can acknowledge the importance of delivering a clear and specific wrap up to every service interaction so that we inspire confidence and certainty in our customers and colleagues in our ability to deliver a timely and satisfying outcome. If we take a moment to step back and reflect on some […]
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Simple yet effective: harness the power of the “Anything else” question
When it comes to delivering a positive conclusion to any customer service communication, the “Is there anything else I can help you with?” question is a valuable element of MGI Learning’s highly effective five-stage Wrap Up process. The key to making it relevant and successful lies in the sincerity and context within which it is […]
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