Our Approach
A winning formula which will support you to achieve your business goals
Our Approach
A winning formula which will support you to achieve your business goals
Lasting results
Our blueprint for success delivers metric improvements for our clients
Our training works due to our powerful winning formula for making the skills stick that’s as simple as A + B = C. Having the confidence to know that any training initiative will deliver the measurable results you want is vital when you consider potential investment in your people. With MGI you can be completely confident that the investment you make will deliver the results we define together in an upfront diagnostic process, and we can clearly show you how.
Our proven Embedded Learning Blueprint is tailored and focused on the change outcomes you want to achieve. This blueprint is presented as a Plan on a Page and details every aspect of the learning experiences, the embedding process and the results both in terms of behaviours that will be developed and enhanced throughout and the business metrics that will improve considerably. By systematically working through the Plan on a Page while building momentum and positive engagement to make full use of the tools taught you can be absolutely sure the results will follow.
Lasting results
Our blueprint for success delivers metric improvements for our clients
Our training works due to our powerful winning formula for making the skills stick that’s as simple as A + B = C. Having the confidence to know that any training initiative will deliver the measurable results you want is vital when you consider potential investment in your people. With MGI you can be completely confident that the investment you make will deliver the results we define together in an upfront diagnostic process, and we can clearly show you how.
Our proven Embedded Learning Blueprint is tailored and focused on the change outcomes you want to achieve. This blueprint is presented as a Plan on a Page and details every aspect of the learning experiences, the embedding process and the results both in terms of behaviours that will be developed and enhanced throughout and the business metrics that will improve considerably. By systematically working through the Plan on a Page while building momentum and positive engagement to make full use of the tools taught you can be absolutely sure the results will follow.
Plan
Understanding your business and identifying the measurable outcomes you need
We start the process by working with you to understand your organisation, your culture, your business opportunities and challenges and then identify the measurable outcomes we can achieve together. These can include customer satisfaction improvements, wellbeing and behavioural outcomes as well as the more traditional outcomes such as employee engagement, productivity gains and financial results. During this planning phase we create the tailored Learning Journey that will engage and inspire your people to deeply learn the tools taught.
Deliver
Establishing the positive change programme
Our Learning Journeys are based on our powerful Mindset, Language & Actions Toolkit to equip your people with additional tools and skills to develop their ability to:
- Develop an Optimal Mindset focused on solutions
- Work collaboratively and respectfully when working with others
- Communicate in a positive, constructive, appreciative and empathetic way
- Deliver outstanding levels of customer service and develop high trust relationships with all stakeholders
- Demonstrate your organisational values and behaviours through their language and actions
All of our programmes are presented as Learning Journeys. Initial training experiences are followed with in-person and online activities to keep deepening the learning and maximising the value each person gets from their time investment in the programme.
Sustain
An in-depth embedding process that delivers results
The training programme delivered is then followed by an in-depth embedding process that supports and underpins the metric goals you are looking to achieve. Our unique 9-point embedding wheel will support any positive change programme and will give a clear roadmap that works at the organisational, team and individual level to firmly and thoroughly establish new ways of working.
Accurate measurement of the training solutions we implement with our clients is central to the MGI process. Our approach to any programme is that it will result in measurable and tangible improvements to business results through the enhancements in desirable behaviours that our Toolkits deliver. Our unique FORCES model has proved time and again that customers achieve improvements in six important areas:
- Financial
- Operational (including productivity)
- Regulatory or benchmarked performance
- Customer satisfaction
- Employee satisfaction, engagement and wellbeing
- Social measures
A powerful Toolkit
Our Mindset, Language & Actions Toolkit is a transformational training tool
Our inspirational Mindset, Language & Actions Toolkit has been likened to having an optimal human operating system in your organisation. It is powerful because it taps into what people think, feel, say and do, equipping them with self-management and communications skills to manage anything that comes their way at work in a positive, solution-focused manner.
Starting with learning experiences either in-person or via e-Learning, participants learn the MGI Toolkit tailored to your organisation’s needs and outcomes followed up by individual and team based embedding activities also delivered in-person or online. We start with a thorough diagnostic process to establish the outcomes you need to achieve and then tailor the Learning Journeys to ensure the highest level of buy-in and motivation to learn and progress.
By adopting and consistently using the tools from the Mindset, Language & Actions Toolkit across every aspect of an organisation resilience improves, a culture of ownership and responsibility emerges and people are infinitely more engaged in what they do each day, truly knowing that they make a difference.
A powerful Toolkit
Our Mindset, Language & Actions Toolkit is a transformational training tool
Our inspirational Mindset, Language & Actions Toolkit has been likened to having an optimal human operating system in your organisation. It is powerful because it taps into what people think, feel, say and do, equipping them with self-management and communications skills to manage anything that comes their way at work in a positive, solution-focused manner.
Starting with learning experiences either in-person or via e-Learning, participants learn the MGI Toolkit tailored to your organisation’s needs and outcomes followed up by individual and team based embedding activities also delivered in-person or online. We start with a thorough diagnostic process to establish the outcomes you need to achieve and then tailor the Learning Journeys to ensure the highest level of buy-in and motivation to learn and progress.
By adopting and consistently using the tools from the Mindset, Language & Actions Toolkit across every aspect of an organisation resilience improves, a culture of ownership and responsibility emerges and people are infinitely more engaged in what they do each day, truly knowing that they make a difference.
Our Customers
Explore our case studies and find out more about the training and transformation projects we deliver to our customers
Network Homes
We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.
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Golding Homes
Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.
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Gateway Housing
Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.
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Australia Post
We partnered with Australia Post to engage and empower their people to focus positively on what they can do.
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