Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service to customers

Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service to customers

Connecting people with values

Jetstar engaged with us to design and facilitate a training programme enabling team members to deliver exceptional service to customers.The new bespoke programme created especially for Jetstar was named ‘Let’s Connect‘.

The programme was not just a tailored training experience, it was about connecting Jetstar’s Head Office with their front-line teams, connecting their people with their values and most importantly, connecting their people with their customers.

Watch the video to learn more about how Jetstar has transformed their service using MGI Learning programmes and the successes that have followed.

The programme was not just a tailored training experience. It was also about connecting Head Office with frontline teams and connecting their people with their values.

I really loved the training – not only did I learn things for every day work here at Jetstar but it also helped me on a personal level and also provided me with the tools to support and coach my team. I’d recommend it to anybody!

Shevaun Dean, Cabin Manager, Jetstar Airways

Our Customers

Explore our case studies and find out more about the training and transformation projects we deliver to our customers

Railway Housing

Railway Housing

Railway Housing partnered with MGI Learning to help deliver improved resident satisfaction, increase colleague engagement and improve communication.

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Basware

Basware worked with us to implement their ‘Together for Customers’ programme, producing valuable improvements.

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South Lakes Housing

South Lakes Housing

South Lakes Housing partnered with MGI Learning to deliver their bespoke Let’s Make it Happen customer service training programme.

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Golding Homes

Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.

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Australia Post

We partnered with Australia Post to engage and empower their people to focus positively on what they can do.

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Network Homes

We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.

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Gateway Housing

Gateway Housing

Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.

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Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service.

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Financial Services Use Case

Financial Services Use Case

MGI Learning partner with financial services organisations striving to achieve measurable improvements in customer experience.

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Healthcare Use Case

Healthcare Use Case

Building a high-trust culture is essential within healthcare organisations, where the quality of internal relationships directly influences patient care.

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Freightliner Group

Freightliner Group

We supported Freightliner Group to transform the company culture into one of customer service excellence through openness, solution-focus and respect.

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