Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service to customers

 

Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service to customers

Connecting people with values

Jetstar engaged with us to design and facilitate a training programme enabling team members to deliver exceptional service to customers.The new bespoke programme created especially for Jetstar was named ‘Let’s Connect‘. 

The programme was not just a tailored training experience, it was about connecting Jetstar’s Head Office with their front-line teams, connecting their people with their values and most importantly, connecting their people with their customers.

Watch the video to learn more about how Jetstar has transformed their service using MGI Learning programmes and the successes that have followed.

The programme was not just a tailored training experience. It was also about connecting Head Office with frontline teams and connecting their people with their values.

I really loved the training – not only did I learn things for every day work here at Jetstar but it also helped me on a personal level and also provided me with the tools to support and coach my team. I’d recommend it to anybody!

Shevaun Dean​, Cabin Manager, Jetstar Airways

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Our Customers

Explore our case studies and find out more about the training and transformation projects we deliver to our customers

Basware
Basware

Basware worked with us to implement their ‘Together for Customers’ programme, producing valuable improvements.

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Network Homes
Network Homes

We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.

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Golding Homes
Golding Homes

Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.

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Gateway Housing
Gateway Housing

Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.

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Australia Post
Australia Post

We partnered with Australia Post to engage and empower their people to focus positively on what they can do.

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Jetstar
Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service.

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