MGI Learning – Creating Better Service in Business

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Network Homes

Our partnership with Network Homes began in 2016 after Fiona Deal was appointed as their Executive Director, People & Cuture. We had previously worked with Fiona in a number of housing associations, including Optivo and Amicus Horizon. 

Network Homes is a significant housing association with 20,000 homes in London and Hertfordshire and over the last three years we have built a strong foundation that has delivered improvements in customer satisfaction and employee engagement.

Our work started with specific support for their newly agreed ‘People & Culture’ agenda. By 2018, there was a significant increase in employee engagement and in October 2018, a 2-Star staff rating was awarded for outstanding levels of employee engagement. There was also a reduction in the levels of employee sickness absence. In 2019, customer satisfaction levels had increased by 12.5% and Network Homes were awarded a number of external HR awards.

 

In 2020, we are working in partnership to support Network Homes in their next phase of building a positive, high trust culture. This includes a new programme of learning for leaders and the introduction of the Learning Journey for the front-line teams

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  • Best Learning & Development Strategy
  • Outstanding Employee Engagement Strategy
  • HR Team of the Year
  • HR Excellence Gold Award
  • HR Director of the Year 

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Interested and want to know more?  Our free 30 minute consultations explore how we can help you to achieve your goals.

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