MGI e-Learning Solutions | Customer Service Training

MGI eLearning and Blended Learning Solutions

Equip your people with the skills proven worldwide to deliver consistently excellent customer experiences through MGI’s eLearning and blended learning programmes.

Book a demo

MGI eLearning and Blended Learning Solutions

Equip your people with the skills proven worldwide to deliver consistently excellent customer experiences through MGI’s eLearning and blended learning programmes.

Book a demo

Accessible 24/7

These programmes have enabled thousands of learners to quickly use the tools from MGI’s Mindset, Language & Actions Toolkit to enhance their service expertise, boost motivation and drive improvements in business results.

MGI’s proven eLearning programmes can be accessed from multiple platforms and are available 24/7 so participants can take part in their learning at a time and in a way that suits them, wherever they are in the world.

Motivating digital learning experiences

Our online learning courses are presented in highly engaging and easy to follow Learning Journeys. Short modules of content with video based teach interspersed with interactive activities start the Learning Journey. The learner then progresses to additional activities that can be implemented in small groups and teams to really bring the learning to life.

Each step in the Learning Journey has been specifically designed to build confidence, increase knowledge and maximise value. The programme is designed to encourage social learning through manager-led or coach-led activities, all of which can be delivered ‘in-person’ or online via Zoom or Teams. Our courses are available on our own Learning Management System (LMS) and are also easily portable to sit on an in-house LMS. Of course, the learning can be accessed any time and anywhere allowing it to be undertaken around other operational priorities.

Our e-Learning customers enjoy other benefits too:

Learning portal

Learning experiences are all in one central place, whether hosted on our LMS or your own. Whether your people join a forum discussion, access learning content or download interactive worksheets, they can see at a glance their full learning experience.

Maximised engagement

Building engagement and collaboration, managers can send messages directly to team members, set up group chats, share successes and motivate and encourage all to take part.

Repeat viewing

Content is available for repeat viewing, with a quick reminder of what was covered. Videos broken into short bite sized reminders are readily available.

Progress reporting

Digital learning provides you with a rich source of learner data. We’ve designed our programme to pull this data into easy to understand reports which allow you to see everyone’s progress.

Engaging content

Standalone eLearning or blended approaches provide practical and impactful learning solutions so participants can undertake the learning in bite-sized modules to fit into busy operational roles.

Book a demo