Case Studies

High street brand Superdrug wanted to make its customer service stand out. Research had informed them that 35% of customer complaints could be resolved with
MGI Learning continues to work in partnership with Optivo, one of the biggest housing associations in the UK, to transform organisational culture and customer
Jetstar asked us to design and facilitate a training programme that enabled team members to deliver exceptional service to customers. They have now transformed
We provided Network Homes with specific support for their new 'People & Culture' agenda which has driven significant improvements in employee engagement
We partnered with Australia Post to engage and empower their people, equipping them with the tools and techniques to enable them to focus positively on what they can do
Following the initial success of the programme for new Cabin Crew we broaden access to include Contact Centre staff, Engineering, Customer Care, On-line Sales

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