Customer Service Training Solutions | Psychology-based Training

Training Solutions

Powerful, proven and engaging training programmes to equip employees to deliver exceptional customer experiences, adapt to change, improve personal effectiveness and build resilience

Training Solutions

Powerful, proven and engaging training programmes to equip employees to deliver exceptional customer experiences, adapt to change, improve personal effectiveness and build resilience

Delivering results

Proven psychology-based training to enhance capability, confidence and performance

We provide inspiring people skills training programmes that drive significant improvements in confidence, capability and performance, equipping people with excellent communication skills and the ability to build strong and collaborative relationships.

We understand that being absolutely certain that any externally provided training you commission for your people will deliver measurable improvements in performance is the foundation for any business case to invest. That’s why each of our training solutions is delivered through our Plan on a Page Embedded Learning Blueprint and designed to significantly increase retention so that your people can easily use and master new skills. The content of our training programmes is always based on sound psychological principles and empirical studies and is rooted in science so we know and can prove it works.

Our powerful learning courses and experiences are practical, attainable and relatable. We have been able to prove a direct link between the use of the tools from our Mindset, Language & Actions Toolkit and significant metric improvements.

Delivering results

Proven psychology-based training to enhance capability, confidence and performance

We provide inspiring people skills training programmes that drive significant improvements in confidence, capability and performance, equipping people with excellent communication skills and the ability to build strong and collaborative relationships.

We understand that being absolutely certain that any externally provided training you commission for your people will deliver measurable improvements in performance is the foundation for any business case to invest. That’s why each of our training solutions is delivered through our Plan on a Page Embedded Learning Blueprint and designed to significantly increase retention so that your people can easily use and master new skills. The content of our training programmes is always based on sound psychological principles and empirical studies and is rooted in science so we know and can prove it works.

Our powerful learning courses and experiences are practical, attainable and relatable. We have been able to prove a direct link between the use of the tools from our Mindset, Language & Actions Toolkit and significant metric improvements.

Customer Service Excellence
Management Development
Positive High Trust Cultures
Resilience & Wellbeing
Thriving Through Transformational Change
High Performance Coaching
Empower your people to thrive at work

We specialise in training programmes that drive measured metric improvements in the following areas:

  • Skills for customer service excellence and building strong relationships
  • Equipping people to thrive through change
  • Building resilience and wellbeing
  • Building a positive high trust culture
  • Improving team working and collaboration
  • Maximising the effectiveness of leaders and managers

Our Learning Journeys are blended learning experiences benefitting from in-person and digital activities. The programmes are delivered either in-person face-to-face, in-person via online platforms or through blended solutions, through Train-the-Trainer accreditation or via our online eLearning platform.

This combines the effectiveness of people learning together and also having access to rich online activities and reminder materials. 

Customer Service Excellence
Management Development
Positive High Trust Cultures
Resilience & Wellbeing
Thriving Through Transformational Change
High Performance Coaching

Find out more about our eLearning programme

Drive productivity

Training that delivers improved personal effectiveness and productivity

Your people will graduate from this programme with the confidence in their ability to work in a highly productive and empowered way with their colleagues, customers and other stakeholders. As they develop these positive higher trust relationships, inter-departmental competitiveness and potential conflict will reduce to make way for more productive working environments where people feel comfortable either to support or to constructively challenge each other when the need arises. People will be happy to put in more discretionary effort and display a strong collective desire to work as a team to solve issues and celebrate wins together. When employee engagement is higher, productivity increases and, ultimately, quantitative and qualitative organisational metrics improve.

Our experience shows that when team members are engaged, challenges are faced head on, problems are solved, customers are satisfied, productivity increases and engagement metrics rise – people will feel valued and secure in the knowledge that they have a significant role to play. This is the definition of a positive high trust culture being played out and is the goal for anyone wishing to implement a successful, productive and thriving workplace. 

When you train your team members in MGI’s Mindset, Language & Actions Toolkit you will strengthen their capability to build strong, positive relationships by giving them confidence that they can always provide a way forward or options and alternatives, equipping them with the self-management and communication skills to enhance their performance however demanding the environment. You can also protect relationships throughout your organisation by equipping your people with powerful and practical ways of working together and in different ways. The impact can be dramatic, giving everyone the ability to thrive in their roles, be more productive and enhance performance and business results.

Let’s talk

Connect with us and one of our team will help you.