Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Building stronger relationships in the workplace
“Coming together is the beginning. Keeping together is progress. Working together is success.” Henry Ford When talented people with shared ambitions and a strong sense of themselves and others work together towards a common goal, amazing things can happen. They are able to complement each other’s strengths and weaknesses, build team spirit and eventually become […]
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How to prepare your people to thrive through change
Organisational change can impact expectations, ways of working, policy, systems and process. So how can you ensure your people are well equipped to effectively handle and adapt to these changes, and that those changes really stick to deliver the outcomes you are looking for? It’s our experience that organisations that focus on preparing their people […]
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Equipping your people to return to work with 100% commitment
The impending return to the workplace will present a mixed bag of emotions across the UK’s workforce, as well as unprecedented challenges for leaders looking to ensure a smooth transition to first class customer service and outcomes. Leaders can get a head start by putting structured plans in place to ensure everyone feels safe, welcomed […]
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Driving positive change for long term success and employee resilience and wellbeing
Much has been written over recent months about new and emerging values, lessons learned and an increasing move towards a more holistic and rewarding approach to our daily and working lives. Priorities have been reset, our emphasis has changed and many of us have been compelled to re-evaluate the things that matter most. To a […]
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10 reasons to use virtual training to help your teams thrive in 2021
Over the last year, our customers have continued to offer training and development to their people in innovative ways. Those committed to supporting their teams to adapt and thrive have worked with us and other training providers to continue delivery using the digital and virtual options available. Over the year, many previously committed to in-person […]
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What every customer service professional needs to know – a checklist of customer needs
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? What do customers really want in a service transaction? The answers to these questions have been researched by Psychologists for many years and as a professional service giver, your success […]
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