Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Two defining steps to support transformational change
The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that change, and responsible for “living” it moving forwards. It’s our experience, from years of working alongside organisations on change management projects that there are two defining steps you can take […]
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How to get buy-in to training from your team
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind their learning journey to give them the motivation to take part. In order to have impact and persuade each one to engage with the programme every step of the way, […]
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How to effectively embed training into team culture
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than just a successful training programme. What is needed is a fully effective, embedded, positive and obvious change in the way people operate and the organisational culture as a result of […]
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How are your team thinking about customers? 12 questions to ask…
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your customers, what would you hear? Understanding the current mindset of your people and their thoughts and feelings towards the service they provide and the challenges they face, is vital to […]
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The world spins on service – thoughts from MGI Learning
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think, feel, say and do is either a service or a disservice to yourself and everyone around you.” This principle was developed by our founder, Mary Gober – a renowned expert […]
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Three ways to use language to improve customer collaboration
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make a difference is a vital mindset for delivering excellent customer experiences and, along with the right behaviours and communication skills, can drive huge improvements in customer satisfaction levels. So, what happens when […]
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