Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Equipping your people to return to work with 100% commitment
The impending return to the workplace will present a mixed bag of emotions across the UK’s workforce, as well as unprecedented challenges for leaders looking to ensure a smooth transition to first class customer service and outcomes. Leaders can get a head start by putting structured plans in place to ensure everyone feels safe, welcomed […]
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Driving positive change for long term success and employee resilience and wellbeing
Much has been written over recent months about new and emerging values, lessons learned and an increasing move towards a more holistic and rewarding approach to our daily and working lives. Priorities have been reset, our emphasis has changed and many of us have been compelled to re-evaluate the things that matter most. To a […]
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10 reasons to use virtual training to help your teams thrive in 2021
Over the last year, our customers have continued to offer training and development to their people in innovative ways. Those committed to supporting their teams to adapt and thrive have worked with us and other training providers to continue delivery using the digital and virtual options available. Over the year, many previously committed to in-person […]
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What every customer service professional needs to know – a checklist of customer needs
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? What do customers really want in a service transaction? The answers to these questions have been researched by Psychologists for many years and as a professional service giver, your success […]
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The power of ‘yes’ in customer services
Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do what the other person wants us to do – gives great potential to build powerful and strong relationships. Interestingly, it is often overlooked by Customer Service managers as a customer […]
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The game-changing difference of positive communications
The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are ready, willing and able to help them and that they can trust us, will make a real difference. This is best achieved through clear, positive communication that shows our customers […]
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