Insights

Articles, insights, information and practical advice to help you get the results you need

Insights

Articles, insights, information and practical advice to help you get the results you need

Customer Service Excellence Building Strong Relationships Employee Engagement Management Development Resilience & Wellbeing Social Housing Sector Thriving Through Change Training & e-Learning

Five building blocks your people need to successfully embrace organisational change

The emergence of new digital technologies, the changing nature of the workforce and even the effects of the pandemic have created new opportunities as well as challenges for business transformation leaders. Today’s dynamic environment adds an extra level of urgency and complexity with companies increasingly having to respond to sudden shifts in the marketplace and […]

Building “resilience muscle” to thrive

Taking the opportunity to learn when we face times of change, challenge or even adversity in our working lives can differentiate how we manage to cope or thrive whatever comes our way. The internet is buzzing with advice on resilience, particularly after the last two years, as we have all lived through such an extraordinary […]

Four Key Characteristics Your People Need to Excel at Work

There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and high levels of employee engagement, customer satisfaction and productivity. Culture is played out by what people say and do every day – how they interact with colleagues and customers, their […]

Six characteristics of high impact customer service communications

Having the confidence and ability to excel in our language and actions in everyday situations is a valuable skill and the key to achieving outstanding customer service and colleague interaction. It all starts with an understanding of the basic building blocks of positive communication skills which enable us to use constructive, appreciative and confident language. […]

Two defining steps to support transformational change

The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that change, and responsible for “living” it moving forwards. It’s our experience, from years of working alongside organisations on change management projects that there are two defining steps you can take […]

How to get buy-in to training from your team

One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind their learning journey to give them the motivation to take part. In order to have impact and persuade each one to engage with the programme every step of the way, […]

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