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Resources

Our free guides, checklists, eBooks and tools are designed to help your people thrive at work. Scroll down to download and start using them straight away.

 

Resources

Our free guides, checklists, eBooks and tools are designed to help your people thrive at work. Scroll down to download and start using them straight away.

eBook – How to Excel at Customer Complaints
Eight essentials to improve customer satisfaction
Assessment tool: 12 Questions to ask your customer service team
Checklist: How to meet customer expectations when handling feedback and complaints
Tactics to Improve Productivity and Make Better Use of Your Time
Information Guide: How to ensure long-lasting impact from training
Six Steps to Confident Conversations for Managers and Teams 
Glad > Sure > Sorry – the go to complaint handling tool
Four important productivity characteristics of Customer Service teams
Assessment tool: Do your people have an Optimal Mindset?
Checklist and guide: Phrases to listen out for and eliminate from customer service responses
Guide to assess your listening skills
Checklist: Do your people demonstrate Ownership & Responsibility?
Assessment Guide: Management Training Needs
Seven Characteristics of a Successful eLearning Experience

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