Checklist: How to meet customer expectations when handling complaints

When handled well, feedback and complaints can provide customer service teams with valuable opportunities to build strong relationships and customer loyalty while also improving service. Meeting customer expectations from the start by responding confidently and professionally to whatever comes their way will help to transform complaints and feedback into positive experiences for everyone involved. 

Use our helpful Checklist to run through some key steps to determine whether your customer service teams have the skills and resources to meet customer expectations and respond positively to all feedback and complaints. 

You may also like our free eBook: How to Excel at Customer Complaints