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Insights

Articles, insights, information and practical advice to help you get the results you need

 

Insights

Articles, insights, information and practical advice to help you get the results you need


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Nine characteristics of effective blended eLearning 

Equipping your customer service team members with skills to manage any service interaction confidently and professionally can be achieved through effective eLearning or blended learning solutions. There are some important characteristics that make the outcome of such programmes very successful. The operational benefits of being able to modularise learning into manageable bite sized chunks can […]

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People power: The core skills vital for regulatory compliance and high TSM scores

Social housing organisations are embracing and working with several key changes in 2024 to conform to regulatory requirements. When working closely with our customers in the sector, we can appreciate the importance of working positively and productively to meet the expectations laid out in consumer standards, the Tenant Satisfaction Measures, the Ombudsman’s Complaint Handling Code […]

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Housing Series: Confident complaint handling skills – 7 key questions to ask

How equipped your team members feel they are to handle any complaint and feedback that they receive will have a direct impact on how satisfied your tenants are with your organisation’s complaint handling. As the Housing Ombudsman’s updated Complaint Handling Code becomes statutory and UK social housing organisations prepare to publish their first set of […]

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Considerations for integrating eLearning into your learning strategy

There are many benefits of having eLearning and blended learning approaches as part of your organisational learning strategy. In our discussions with potential customers, many ask if we believe you can ensure that the eLearning solution is engaging enough to deliver the results needed. At MGI, we’ve shown that eLearning can achieve very high levels […]

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Housing Series: Customer Service training – the one thing you can do to increase resident satisfaction and reduce complaints

We know from our experience with many social housing customers that teams are working hard to achieve good outcomes for residents are working in a challenging environment often influenced by factors beyond their control. Our frontline knowledge means we can be confident that there is one thing you can do straightaway to improve satisfaction and […]

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The world spins on service

Here at MGI we understand that every aspect of service determines the quality of how we live and work, and that is why we believe the world spins on service. We’re all aware of the importance of good service and that every organisation claims to prioritise it. Considering this, do we truly connect with just […]

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