Driving positive change for long term success and employee resilience and wellbeing
Driving positive change for long term success and employee resilience and wellbeing
Much has been written over recent months about new and emerging values, lessons learned and an increasing move towards a more holistic and rewarding approach to our daily and working lives. Priorities have been reset, our emphasis has changed and many of us have been compelled to re-evaluate the things that matter most. To a certain extent, lockdown and the enforced pause on normal life has been an awakening for many of us, leading to a re-emergence from a long period of reflection, a desire for change and a much more hopeful and worthwhile renewal, especially in the workplace – and always with wellbeing at its heart.
One thing we’ve all learned to appreciate is the subtle power of teamwork and community – of looking out for each other and doing our best to make life better, sometimes in the smallest yet most effective of ways. Many have already recognised that we have a unique opportunity to grasp the tentative shoots of a kinder, more positive and ultimately more productive working environment – where huge success and the ability to thrive and make the world a better place in which to live and work can be a true and realistic goal.
Opportunities to build resilience and create a culture of trust and responsibility
So, as we emerge from the chrysalis of lockdown into a world where change is everywhere, how do we, as leaders, inspire our people to make the most of the opportunities to build resilience, take ownership of their responsibilities and create a culture of trust as we move forward together to deliver outstanding, world-class service and outcomes within the workplace? How can we ensure that optimism, effective communication and a positive attitude to change is deeply embedded in each team member’s psyche so that we can use it to ultimately transform every aspect of our working and personal lives, and make a significant difference to our people and everyone around us? How can we consolidate and harness a truly positive mindset across the board so that everyone can step up and learn to actually be the difference?
Personal development and wellbeing programmes to bounce back, embrace change and thrive …
As leaders, choosing to invest in our people to be the very best that they can be will reap dividends for any organisation with increased productivity across an empowered and motivated workforce. People who are equipped with a solid skillset of personal development tools and reference points will have the confidence and capability to be resilient, inspired and open to change. Creativity and optimism will be the bedrock from which they embrace new challenges and find solutions individually or in collaboration with colleagues, ensuring success at every level.
The inclusion of wellbeing and employee assistance programmes are essential to underpin a healthy and flexible mindset and enable everyone to rise up to cope with anything that comes their way at work and at home. They ensure increased self-awareness and provide people with the ability to take a step back, calmly self-assess and ensure they are fit, well and ready to face every challenge or obstacle they encounter – to effectively take the time to “Put on your own oxygen mask before assisting others”.
Personal responsibility leads to optimum performance
Highly skilled and consistently supported people know how to communicate clearly, listen to truly understand and fully value each and every team member’s contribution, whether large or small. They have the confidence and ability to persuade, influence and negotiate in an assertive yet non-defensive way, and with the appropriate level of empathy. With a robust support and training programme embedded right across the workplace, it soon becomes natural for people to strive to succeed and enthusiastically play their part in achieving the organisation’s over-arching values and goals, while continuing to evolve and grow in line with their confidence and achievements.
Standing firm in the knowledge of an all-embracing, positive workplace culture and an optimal mindset across the board, each and every person will have everything they need to take ownership of the responsibilities they hold as an integral part of an overall team – allowing them to step forward with the confidence and capabilities to truly be that all important difference.
A priceless toolkit for a positive mindset
We have everything you need to achieve exactly this. The MGI Learning Toolkit is a structured and engaging process of inspired learning experiences and enables people to thrive, whatever comes their way at work and at home. It was created by Mary Gober, renowned global expert in customer service and employee engagement, and is designed to help leaders to increase their people’s resilience by developing strategies for coping with everything that comes their way at work and at home – providing options, alternatives and strategies to keep moving forward. The Toolkit enables people to focus on their goals, keep moving forward, manage adversity and uncertainty and take pride in what’s achieved. Our in-depth, proven Learning Journeys are inspiring and provide interactive, meaningful experiences whether delivered in person or online – and the ultimate in resilience and wellbeing.
Our Resources
Discover our free downloadable tools, checklists, guides and eBooks, designed to help you and your people thrive at work.
Checklist and guide: Phrases to listen out for and eliminate from customer service responses
Our simple Checklist and guide will help you to determine whether your teams need more help in understanding how to respond positively, constructively or empathetically.
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Information Guide: How to ensure long-lasting impact from training
We know that strategic, all-encompassing embedding support is essential for achieving long-term behavioural change and success from any significant training investment. Use our information guide to ensure you are considering all aspects of the training experience to gain maximum benefit from your investment in training, whether it be a focus on your culture, a transformational […]
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Assessment tool: Do your people have an Optimal Mindset?
Use our checklist assessment tool to find out whether your teams are displaying a positive, motivated and optimal mindset in their day to day activities and whether they are equipped to deliver great service, collaborate with others in the team and contribute to excellent outcomes every time. This will help you to gain invaluable insight […]
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Checklist: Do your people demonstrate Ownership & Responsibility?
Use our Assessment tool to find out whether your team members clearly demonstrate ownership and responsibility in their interactions with customers and colleagues. Is this consistently demonstrated? Do they need a reminder? Or is it something that needs to be developed? Having a clear understanding will allow you to gain invaluable insight and plan to […]
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Assessment tool: 12 Questions to ask your customer service team
How are your team thinking about your customers? Use our 12-question assessment tool to keep your finger on the pulse of what your people are thinking and feeling about their interactions with customers and whether they truly feel equipped to give great service. Build this assessment into your team meetings, or 121’s and gain important […]
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Guide to assess your listening skills
If you pause to reflect for a moment, consider how well do you truly listen? When we assess listening skills on our programmes, senior executives to the frontline participants tell us they realise they could do better. They become aware that they could substantially enhance and build on their listening skills so that we have […]
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Assessment Guide: Management Training Needs
Do your managers have what it takes to be exceptional leaders who influence and inspire? Use our Management Training Assessment Guide to gauge your managers’ self-awareness, self-management and communication skills; their proficiency in advanced listening and questioning techniques; and their overall potential to be exceptional leaders who value diversity within their teams and can flex […]
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eBook – How to Excel at Customer Complaints
How are your customer service teams handling the feedback and complaints that come their way at work? Do they welcome them as opportunities to showcase their skills as confident and capable customer service advisors, always happy to rise to challenges with a positive and solution-focused mindset, determined to do their best every time? Or is […]
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