MGI Learning Online
Are you looking for tools that can bolster your team’s customer service skills, build resilience and help them thrive through change?
Upskill people to meet new demands, help them build resilience and manage change with digital learning content …
eLearning is becoming an essential tool to maximise motivation and productivity. With ‘in-person’, classroom training currently being challenging to implement, engaging online learning courses have become a necessity for many. Continuous changes to working habits, social distancing limiting appropriateness of more traditional training, teams working remotely more of the time, colleagues on furlough or experiencing high work volumes as they work hard to keep things going, are just a few of the challenges we are hearing about. Taking all of our experience in delivering proven learning experiences around the world, we have created a digital learning course that addresses these challenges.
Our e-Learning training is engaging, interactive and can be easily implemented to teams of all sizes.
Great digital learning experiences
Getting the digital learning experience right so that people look forward to taking part and can really see the value of what they are learning is more important than ever.
Online learning courses from MGI are presented in highly engaging and easy to follow Learning Journeys. Short modules of content with video based teach, interspersed with interactive activities start the learning journey. The learner then progresses to additional activities that can be implemented in small groups and teams to really bring the learning to life. Each step in the Learning Journey has been specifically designed to build confidence, increase knowledge and maximise value. The programme is designed to encourage social learning through manager-led or coach-led activities, all of which can be delivered ‘in-person’ or online via Zoom or Teams.
MGI online courses are available on MGI’s own Learning Management System and are also easily portable to sit on in-house LMSs. Of course the learning can be accessed any time and anywhere, allowing it to be undertaken around other operational priorities.
The additional benefits of learning online:
- Content is available for repeat viewing, with a quick reminder of what was covered. Videos broken into short bite sized reminders are readily available
- A rich source of data – digital learning providing you with data. We’ve designed our programme to pull this data into easy to understand reports which allow you to see everyone's progress
- Learning experiences all in one place, whether hosted on our LMS or your own, all of your team's learning sits in one central place. Whether that be joining in a forum discussion, accessing learning content or downloading interactive worksheets, people will be able to see at a glance their full learning experience
- Building engagement and collaboration, managers can send messages directly to team members, set up group chats, share successes and motivate and encourage all to take part
- Cost effective by saving expensive venue and travel costs
Book a demo today ...
Experience our proven learning content and engaging digital platform with an online demo.
Ready to discover what we can do for you?
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Our training solutions
Transformational Change
Transformational changes in business usually involve three main aspects…
Customer Service Excellence
Deliver outstanding customer experiences consistently with a Toolkit created by Mary Gober, expert in the field of customer service
Resilience & Wellbeing
Thrive in the current environment by building higher levels of resilience and safeguarding wellbeing
Thriving Through Change
Transformational blueprint to successfully navigate the choppy waters of change
Positive High Trust Culture
Establish an enviable culture based on collaboration, respect and openness
MGI Learning Online
Online learning courses from MGI are presented in highly engaging and easy to follow Learning Journeys
High Performance Coaching
Achieve more and enjoy the satisfaction of success through a powerful coaching programme
Free resources
Prioritisation skills for customer service managers – 6 questions to ask in times of challenge
One of the most valuable skills you can have as an effective customer service manager is the ability to differentiate between what you can control and influence, and to accept that sometimes you need to move on in order
The power of a positive first response in customer service
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail are demonstrating the power of a positive mindset and providing positive first responses to
3 steps to bring your company values to life
A sincere and meaningful set of values distinguishes a company by clarifying its identity and uniting its people in a shared goal. Truly authentic values infuse an organisation with sound, fundamental beliefs, aligning what all customer service team members
