Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Six steps to confident conversations for managers and teams
Being confident and positive in our conversations with colleagues, customers, suppliers and stakeholders will ensure we are able to manage every situation that comes our way in a constructive, appreciative and empathetic way. This will reap dividends for everyone concerned; being able to manage any conversation we have at work efficiently and appropriately will ensure […]
Read More
The magic formula for Customer Service Training excellence
Exceptional customer service is the key to loyalty, retention, business growth and profits and involves a set of skills which should combine in every service opportunity to create success and satisfaction. As we continue to navigate our way through varying degrees of change and uncertainty such as unexpected requests to work from home, it’s more […]
Read More
Is your organisation truly customer-focused?
When we talk to our customers it’s often clear that a key strength they seek to develop in their customer service teams is an innate ability to take ownership and be truly accountable for their actions and overall service outcomes. They recognise there is an opportunity to empower their teams with the right mindset and […]
Read More
How company values can underpin excellent customer service
Following on from our recent blog where we looked at ways in which company values can offer a clear pathway through transformational change, it’s equally important to appreciate the impact your values have on your team members and their ability to have more positive day-to-day interactions with customers and colleagues for consistently outstanding outcomes. When […]
Read More
Long term planning for successful collaboration across a hybrid workplace
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive whether working from home or in the office. According to the Office of National Statistics, 85% of employees polled would now prefer the flexibility of a blended, hybrid approach, with […]
Read More
How company values can offer a guiding light through transformational change
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any transformational change programme will be the organisation’s values and purpose which can be powerful catalysts for employee engagement and buy-in to that change. When our values are well defined, relatable and believable, […]
Read More
Get in touch
Ready to discover what we can do for you?
Let’s talk.