How to create a management powerhouse through effective management development training
How to create a management powerhouse through effective management development training
Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams. When a powerhouse of confident and effective junior and middle managers is in place, amazing things happen, and senior leaders can look on with a sense of admiration and pride in their managers’ and teams’ growing capabilities and productivity.
The impact of a good manager who is supported and equipped to understand, organise and motivate people to work together and achieve great things is powerful and far-reaching. Therefore, it’s important to ensure your people are equipped with the right skillset to succeed and bring others along with them as they achieve their goals and are promoted through the ranks. Astute investment in a proven programme of management development training will accelerate your management teams’ ability to develop and thrive so that they can learn to lead their teams with confidence, contributing greater value to your business and a positive force for success and career progression.
Check in and observe
Great managers are advocates for the customer and their team members, leading their teams in a collaborative, consultative and confident way so that they understand diversity and can bring out the best in their people. They are the facilitators of the company vision and strategy with the ability to enthuse others to believe in that vision and take ownership and responsibility for their roles. When you take a step back and observe your junior and middle managers, do you have a sense of admiration and respect for their growing capabilities and what they are achieving for the organisation? Are they true enablers of efficiency, higher levels of empowerment and engagement in the people they manage?
A practical Toolkit to accelerate development and performance
Do you see some or all these qualities in your managers? A powerful, targeted management development training programme can provide a set of highly effective how-to tools that can be implemented within the workplace straightaway. This can be done in a very practical way; here at MGI we have consolidated years of learning into a Toolkit that emulates excellent performance and gives people the ability to perform at a very high level, accelerating their development and performance rapidly.
Mindset and awareness – of yourself and others
To create this powerhouse within your organisation takes a high level of self-awareness and what we refer to as the Optimal Mindset; awareness of ourselves and others. This awareness of others is the key difference that enables managers to flex their style to motivate and get the very best out of their team, and to lead with integrity and authenticity. Having the right mindset, self-awareness and awareness of others is the foundation skill from which great managers can evolve.
Excellent communication skills
The next step is to be able to demonstrate this foundation through effective language and actions skills that empower managers to communicate positively, inspiring people to look for options, solutions and ways forward, while being alert to feedback. Excellent managers are equipped with the tools and techniques to persuade and influence, while being open and receptive, respecting the views of others alongside the ability to elicit information from others from a basis of high trust relationships. They energise and inspire their people with optimism and a strong sense of value which results in increased creativity, collaboration and focus.
Questioning skills
A key skill for managers is to think about questioning skills as a vitally important part of their professional capability, with an underpinning philosophy and belief that any question they ask should have what we refer to as a ‘high return’. What we are looking for is the sophistication to be able to question people effectively and in a way that gets a higher return for the questioner, as well as the person being questioned. Having the ability to use questioning skills to help people think differently about their most pressing challenges in a meaningful and effective way is a valuable skill.
The ability to listen to understand
Great managers also need to demonstrate effective listening skills with open and engaging body language and show that they understand the importance of subtlety in their language in order to maximise opportunities to influence. When people take a moment to think about their focus on listening, we find that most will agree that developing better skills would benefit them, their colleagues and customers.
They also need to know when to pause, take a step back, and take the necessary time to analyse and process to ensure the best solutions and ways forward, so that they can draw on the right resources within the team for the most effective collaboration and co-creation.
An appreciation of diversity
The real test of a manager is in their team’s performance and the results they achieve. Great managers constantly assess and develop their employees’ strengths and capabilities, while also demonstrating a genuine appreciation for diversity, valuing different personalities and the unique talents each person brings to their teams. They are empowered to lead by example because they are confident in their abilities and driven by a desire to stand out and instil an exceptional ethos in everyone on their team. By instilling a powerhouse at the heart of your company’s management, you can create an inspired culture of focus, discipline and accountability so that your teams can deliver successful outcomes, every time.
Our Resources
Discover our free downloadable tools, checklists, guides and eBooks, designed to help you and your people thrive at work.
Checklist and guide: Phrases to listen out for and eliminate from customer service responses
Our simple Checklist and guide will help you to determine whether your teams need more help in understanding how to respond positively, constructively or empathetically.
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Information Guide: How to ensure long-lasting impact from training
We know that strategic, all-encompassing embedding support is essential for achieving long-term behavioural change and success from any significant training investment. Use our information guide to ensure you are considering all aspects of the training experience to gain maximum benefit from your investment in training, whether it be a focus on your culture, a transformational […]
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Assessment tool: Do your people have an Optimal Mindset?
Use our checklist assessment tool to find out whether your teams are displaying a positive, motivated and optimal mindset in their day to day activities and whether they are equipped to deliver great service, collaborate with others in the team and contribute to excellent outcomes every time. This will help you to gain invaluable insight […]
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Checklist: Do your people demonstrate Ownership & Responsibility?
Use our Assessment tool to find out whether your team members clearly demonstrate ownership and responsibility in their interactions with customers and colleagues. Is this consistently demonstrated? Do they need a reminder? Or is it something that needs to be developed? Having a clear understanding will allow you to gain invaluable insight and plan to […]
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Assessment tool: 12 Questions to ask your customer service team
How are your team thinking about your customers? Use our 12-question assessment tool to keep your finger on the pulse of what your people are thinking and feeling about their interactions with customers and whether they truly feel equipped to give great service. Build this assessment into your team meetings, or 121’s and gain important […]
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Guide to assess your listening skills
If you pause to reflect for a moment, consider how well do you truly listen? When we assess listening skills on our programmes, senior executives to the frontline participants tell us they realise they could do better. They become aware that they could substantially enhance and build on their listening skills so that we have […]
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Assessment Guide: Management Training Needs
Do your managers have what it takes to be exceptional leaders who influence and inspire? Use our Management Training Assessment Guide to gauge your managers’ self-awareness, self-management and communication skills; their proficiency in advanced listening and questioning techniques; and their overall potential to be exceptional leaders who value diversity within their teams and can flex […]
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eBook – How to Excel at Customer Complaints
How are your customer service teams handling the feedback and complaints that come their way at work? Do they welcome them as opportunities to showcase their skills as confident and capable customer service advisors, always happy to rise to challenges with a positive and solution-focused mindset, determined to do their best every time? Or is […]
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