One of the most valuable skills you can have as an effective customer service manager is the ability to differentiate between what you can control
Managers who are fulfilled and successful in their jobs are, as we know, happier, healthier, and more likely to drive productivity and exceptional results. Organisations
Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams.
As professionals, we understand that good listening skills enable us to form meaningful relationships and connections that are founded on trust and collaboration and result
Being confident and positive in our conversations with colleagues, customers, suppliers and stakeholders will ensure we are able to manage every situation that comes our
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any