4 helpful characteristics for customer service excellence
In our experience, talking to and working with customer service teams from a variety of industry sectors reveals some key traits that define and underpin
In our experience, talking to and working with customer service teams from a variety of industry sectors reveals some key traits that define and underpin
The ability to make the customer feel valued, respected, and listened to is the foundation of excellent customer service. As 2023 unfolds, the challenges of
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail
Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams.
In our experience, outstanding managers demonstrate an innate ability to influence and inspire their teams through strong, high trust relationships and a shared commitment to
As professionals, we understand that good listening skills enable us to form meaningful relationships and connections that are founded on trust and collaboration and result
In a recent article, we looked at ways in which Customer Service teams can deal positively with customer feedback and complaints, and how we can use
Being confident and positive in our conversations with colleagues, customers, suppliers and stakeholders will ensure we are able to manage every situation that comes our
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any
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