4 helpful characteristics for customer service excellence
In our experience, talking to and working with customer service teams from a variety of industry sectors reveals some key traits that define and underpin
24 May 2023
Building Strong Relationships
Articles
Valuable insights, information and practical advice to help you get the results you need.
Harness the power of customer empathy and positive action
The ability to make the customer feel valued, respected, and listened to is the foundation of excellent customer service. As 2023 unfolds, the challenges of
22 February 2023
The power of a positive first response in customer service
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail
20 January 2023
How to create a management powerhouse through effective management development training
Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams.
28 June 2022
How effective are your managers?
In our experience, outstanding managers demonstrate an innate ability to influence and inspire their teams through strong, high trust relationships and a shared commitment to
8 April 2022
Collaborative Listening – the key to effective communication
As professionals, we understand that good listening skills enable us to form meaningful relationships and connections that are founded on trust and collaboration and result
23 March 2022
How to maximise the value of internal feedback
In a recent article, we looked at ways in which Customer Service teams can deal positively with customer feedback and complaints, and how we can use
22 February 2022
Six steps to confident conversations for managers and teams
Being confident and positive in our conversations with colleagues, customers, suppliers and stakeholders will ensure we are able to manage every situation that comes our
25 January 2022
Long term planning for successful collaboration across a hybrid workplace
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
16 November 2021
How company values can offer a guiding light through transformational change
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any
5 November 2021
