Articles
Open the door to positive customer service feedback
Do you actively solicit positive customer service feedback from your customers? Research we have recently undertaken at MGI shows there is a real opportunity for
Management Development – Five steps for maximum engagement in training
Managers who are fulfilled and successful in their jobs are, as we know, happier, healthier, and more likely to drive productivity and exceptional results. Organisations
Taking time out – an effective tool to aid positive customer interactions
When we equip our frontline customer service teams with powerful tools to respond confidently to anything that comes their way, we empower them to take
Do your teams have the right language skills to deal with customers effectively?
Using the right language from the outset is a powerful skill and is more likely to result in a positive response which in turn will
How to get buy-in and commitment to customer service training
We all know that when workplaces create a culture of learning and development, they will see happier and more engaged teams with significantly higher levels
How to create a management powerhouse through effective management development training
Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams.
Housing Series: Customer Service training – the one thing you can do to increase resident satisfaction and reduce complaints
We know from our experience working with many customers in social housing that your highly competent teams are working hard to achieve good outcomes for
Housing Series: Confident complaint handling skills – 7 key questions to ask
Following on from the fifteen questions we invited you to consider about your people’s readiness to excel against the Housing Ombudsman’s updated Complaint Handling Code,
Three simple steps to respond rapidly and properly to extended customer wait times
As excellent customer service-givers, we know that our goal is to provide an efficient, timely and professional service that showcases our confidence, capability and pride
