Articles
Six steps to confident conversations for managers and teams
Being confident and positive in our conversations with colleagues, customers, suppliers and stakeholders will ensure we are able to manage every situation that comes our
Setting the right mindset for 2022 with Customer Service Training
Customer Service Training is an important foundation stone for any organisation serious about delivering excellent customer experiences; our experience shows that one of the most
The magic formula for Customer Service Training excellence
Exceptional customer service is the key to loyalty, retention, business growth and profits and involves a set of skills which should combine in every service
Is your organisation truly customer-focused?
When we talk to our customers it’s often clear that a key strength they seek to develop in their customer service teams is an innate
How company values can underpin excellent customer service
Following on from our recent blog where we looked at ways in which company values can offer a clear pathway through transformational change, it’s equally
Long term planning for successful collaboration across a hybrid workplace
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
How company values can offer a guiding light through transformational change
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any
Three steps to excel in written communications
Consistent, effective written communication is a key foundational skillset for everyday internal and external business documents and directly reflects your company’s overall ethos and values.
Take stock, act now and equip your people to flourish
The pandemic has been transformational in so many ways, and from our discussions across many sectors most people can identify and be grateful for at
