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Equipping your people to return to work with 100% commitment

The impending return to the workplace will present a mixed bag of emotions across the UK’s workforce, as well as unprecedented challenges for leaders looking …

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Driving positive change for long term success and employee resilience and wellbeing

Much has been written over recent months about new and emerging values, lessons learned and an increasing move towards a more holistic and rewarding approach …

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10 reasons to use virtual training to help your teams thrive in 2021

Over the last year, our customers have continued to offer training and development to their people in innovative ways. Those committed to supporting their teams …

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Using training during furlough to equip your people for recovery

A golden opportunity exists to use the valuable time between now and the end of the furlough scheme to upskill, cross skill or reskill furloughed team …

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Building strong customer relationships – acknowledging feedback in the right way

As we move into 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all …

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What every customer service professional needs to know – a checklist of customer needs

Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? …

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The Power of ‘Yes’ in Customer Services

Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do …

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The game-changing difference of positive communications

The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are …

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Equipping your teams with the ability to handle whatever comes their way in the new normal

The galvanising camaraderie in the early weeks of lockdown helped frontline service teams pull together in the face of adversity.  As time slips by, helping …

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