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What every customer service leader needs to know – a checklist of customer needs

Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? …

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Using training during furlough as an impetus for recovery

A golden opportunity exists to use the valuable time between now and the end of the furlough scheme in October to upskill, cross skill or …

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The Power of ‘Yes’ in Customer Services

Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do …

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The game-changing difference of positive communications

The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are …

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Equipping your teams with the ability to handle whatever comes their way in the new normal

The galvanising camaraderie in the early weeks of lockdown helped frontline service teams pull together in the face of adversity.  As time slips by, helping …

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Taking control of your mindset during lockdown

MGI Learning was founded on the principle pioneered by Mary Gober … “Everything you think, feel, say and do, is either a service or a …

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kindness

Why kindness is a “service”​ to ourselves and others….

We at MGI Learning wholeheartedly support Mental Health Awareness Week which takes place this week, 18 – 24 May 2020.  In our organisational development work across …

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Building long term staying power

The internet is buzzing with advice on resilience, proving how important this is to all our lives as we try to navigate through the coronavirus …

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