Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Why impressive customer recognition matters in customer service
Customer recognition is the act of making customers feel valued, seen and appreciated. In a competitive marketplace, businesses that prioritise customer recognition stand out, building loyalty and enhancing the overall customer experience. Here are the key reasons why impressive customer recognition is crucial in customer service: 1. Builds strong emotional connections When customers feel […]
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Seven people skills vital to meet Housing Tenant Satisfaction Measures
Social housing providers are entrusted with creating sustainable, supportive communities and meeting stringent standards set by the Regulator of Social Housing. Achieving high scores against the Tenant Satisfaction Measures (TSMs) requires operational efficiency and service standards underpinned by exceptional people skills. These skills are the cornerstone of building trust, fostering positive relationships and ensuring tenants […]
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Building optimism as part of your customer service ethos
Optimism is a fundamental characteristic that shapes how service givers interact with customers, solve problems and contribute to the overall success of an organisation. Optimism fuels a positive outlook, encourages creativity in problem-solving and builds trust with customers. It empowers service givers to approach challenges as opportunities, ensuring that customers always feel heard, valued and […]
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5 ways to improve customer care in your organisation
Knowing that service-givers in an organisation care about their customers and work diligently to do their best for them is an important factor in delivering service excellence. Therefore, a clear focus on customer care should be at the heart of any organisation. Delivering exceptional service strengthens relationships while boosting customer loyalty and satisfaction. To truly […]
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Empathy in Customer Service: Strategies for handling challenging situations
Empathy is essential in customer service, as it helps build trust and ensures customers feel heard and valued. In our discussions with customers, there is a strong desire and need to help service givers professionally express empathy. Showing empathy is a vital service skill and can turn a negative experience into a positive one. Below […]
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Pathway to thriving and success: building your team’s resilience
As today’s workforce navigates a dynamic environment, the need for skills that enhance wellbeing, resilience and optimism is an important priority. By focusing on their people’s needs, leaders can provide tools to empower their teams with confidence and resilience. This foundation strengthens collaborative efforts, fostering productive and positive workplaces that drive both individual and organisational […]
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