Complaint handling tool for housing:
Handle any feedback positively and with confidence

Consistent use of positive language when dealing with feedback, complaints and criticism is key and can have a transformative effect with residents and colleagues, building stronger relationships and reinstating trust and confidence in our abilities to find solutions together. 

One tool from MGI’s Customer Service Toolkit will immediately empower your people with greater confidence and capability to respond to any complaint, criticism or feedback. We call it Glad > Sure > Sorry.  It is a very simple and powerful tool that when used authentically truly empowers and increases ability to respond in any feedback situations.

Order a copy of our guide to this go-to tool for complaints and emails to your inbox and start using it with your people today.