Customer Service Assessment tool:
Do your people demonstrate Ownership & Responsibility in everything they do?
Use our Assessment tool to find out whether your team members clearly demonstrate ownership and responsibility in their interactions with customers and colleagues. Is this consistently demonstrated? Do they need a reminder? Or is it something that needs to be developed?
Having a clear understanding will allow you to gain invaluable insight and plan to support and develop any improvements required for everyone to work better together, deliver great service and excel in their roles.