Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Raising Standards in Social Housing: How Training Can Equip Team Members to Meet the New Competence & Conduct Standard
The professionalisation of social housing is entering a new phase. With the Competence & Conduct Standard due to come into force from 2026, every housing provider in the UK is being asked to demonstrate that team members have the knowledge, skills and behaviours to deliver safe, respectful and customer-focused services. This is a chance to […]
Read More
Embedding customer service excellence: The manager’s framework for lasting impact
At MGI Learning, we understand that the true value of customer service training lies in a structured combination of the learning event itself and what happens next. A powerful training programme can spark transformation, and it’s a successful embedding process that ensures new behaviours become a lasting part of company culture and drive business metrics. […]
Read More
Building strength through people: How customer service training helps Social Housing excel in changing times
The social housing sector is experiencing one of the most dynamic periods in its history. From evolving government standards to increasing financial pressures, organisations are being called upon to deliver more, respond faster and maintain exceptional service, often with fewer resources. Within this climate of change lies a powerful opportunity to make a real difference: […]
Read More
Reducing redress in financial services: A culture of empathy, ownership and solutions
In financial services, redress and compensation present valuable insight into where service can evolve. Each instance points to a moment where a customer’s need could potentially have been met more effectively and, therefore, a chance to strengthen trust and long-term satisfaction. According to the FCA’s 2024 complaints data, redress payments remain highest in sectors where […]
Read More
Customer Service Training for Improving NPS and Key Customer Service Metrics
The goal of any customer service training should be to build the essential skills that specifically lead to improved customer satisfaction, retention and positive service metrics, including Net Promoter Score (NPS). By focusing on developing key people skills such as empathy, ownership and responsibility and solution-focus, customer service training provides people with the confidence and […]
Read More
Supporting new managers: Building confidence and capability from day one
Stepping into a management role for the first time is an exciting milestone and offers many opportunities and challenges. For promotion to leadership to be successful as well as affirming, the right guidance and preparation is key. Many new managers find themselves navigating unfamiliar expectations, unclear responsibilities and a shift in workplace relationships – all […]
Read More
Get in touch
Ready to discover what we can do for you?
Let’s talk.