Assessment tool:
12 questions to ask your customer services team

How are your team thinking about your customers?

Use our 12-question assessment tool to keep your finger on the pulse of what your people are thinking and feeling about their interactions with customers and whether they truly feel equipped to give great service.

Build this assessment into your team meetings, or 121’s and gain important insight, which will enable you to endorse things they are doing well and plan support for improvements needed.

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