Taking control of your mindset during lockdown
Taking control of your mindset during lockdown
Taking control of your mindset during lockdown
Taking control of your mindset during lockdown
MGI Learning was founded on the principle pioneered by Mary Gober …
“Everything you think, feel, say and do, is either a service or a disservice to yourself and everyone around you” – Mary Gober.
Thinking about this quotation and how you can use it in challenging times like these, when we are all under continued pressure and restricted in our daily lives, can help to keep us on track. It helps us to focus on our thoughts, feelings, language and behaviour and understand how they influence ourselves and those around us.
Whatever situation you find yourself in, the quotation has power. Perhaps you are in a stay at home household juggling the demands of working from home and homeschooling or on the frontline still working in the community. You might be on furlough, helping those who are shielding or away from work managing the uncertainty of the future. For all of these scenarios, this quote can be very effective.
The mindset Influence on ourselves and others
What we think and feel – our mindset – is shown to others by what we say and do. Concentrating on maintaining a positive, optimistic mindset rather than perhaps allowing ourselves to focus on the negatives around us, can lead us to speak and behave in a more constructive, appreciative and empathetic way. When we speak more positively, those around us benefit and the responses or reactions we get from them are more likely to be positive too. This, in turn, reinforces our positive mindset – what we think and feel – and gives us a boost.
This cycle of optimism and positivity encourages us to keep growing that optimum way of thinking.
So now let’s imagine the opposite…
If what we think and feel is fuelled by a pessimistic outlook, where we listen to only the negatives around us and do not seek out opportunities to be grateful, we are more likely to display this negative view to others. We can then draw others into negativity with us and the reactions we get from them could well be negative too. Their cynical responses can reinforce our more negative thinking creating a downward spiral which is not helpful and can lead to more challenging situations at home or work.
By keeping a tight and regular check on our mindset, we can control this cycle of thinking and feeling, saying and doing.
By consciously making what we say and do reflect our mindset as positive, constructive, empathetic or appreciative, we are doing a great service to ourselves and others.
We know from our work around the world that our clients find using this quote to guide them at home has had a beneficial effect on relationships and home life. They use it to keep on track and as a firm reminder that the impact of what we say and do is on ourselves, as well as everyone around us.
Our Resources
Discover our free downloadable tools, checklists, guides and eBooks, designed to help you and your people thrive at work.
Checklist and guide: Phrases to listen out for and eliminate from customer service responses
Our simple Checklist and guide will help you to determine whether your teams need more help in understanding how to respond positively, constructively or empathetically.
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Information Guide: How to ensure long-lasting impact from training
We know that strategic, all-encompassing embedding support is essential for achieving long-term behavioural change and success from any significant training investment. Use our information guide to ensure you are considering all aspects of the training experience to gain maximum benefit from your investment in training, whether it be a focus on your culture, a transformational […]
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Assessment tool: Do your people have an Optimal Mindset?
Use our checklist assessment tool to find out whether your teams are displaying a positive, motivated and optimal mindset in their day to day activities and whether they are equipped to deliver great service, collaborate with others in the team and contribute to excellent outcomes every time. This will help you to gain invaluable insight […]
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Checklist: Do your people demonstrate Ownership & Responsibility?
Use our Assessment tool to find out whether your team members clearly demonstrate ownership and responsibility in their interactions with customers and colleagues. Is this consistently demonstrated? Do they need a reminder? Or is it something that needs to be developed? Having a clear understanding will allow you to gain invaluable insight and plan to […]
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Assessment tool: 12 Questions to ask your customer service team
How are your team thinking about your customers? Use our 12-question assessment tool to keep your finger on the pulse of what your people are thinking and feeling about their interactions with customers and whether they truly feel equipped to give great service. Build this assessment into your team meetings, or 121’s and gain important […]
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Guide to assess your listening skills
If you pause to reflect for a moment, consider how well do you truly listen? When we assess listening skills on our programmes, senior executives to the frontline participants tell us they realise they could do better. They become aware that they could substantially enhance and build on their listening skills so that we have […]
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Assessment Guide: Management Training Needs
Do your managers have what it takes to be exceptional leaders who influence and inspire? Use our Management Training Assessment Guide to gauge your managers’ self-awareness, self-management and communication skills; their proficiency in advanced listening and questioning techniques; and their overall potential to be exceptional leaders who value diversity within their teams and can flex […]
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eBook – How to Excel at Customer Complaints
How are your customer service teams handling the feedback and complaints that come their way at work? Do they welcome them as opportunities to showcase their skills as confident and capable customer service advisors, always happy to rise to challenges with a positive and solution-focused mindset, determined to do their best every time? Or is […]
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