Customer service training to excel in the ever changing landscape
Equipping your customer service teams with the ability and skills to handle anything that comes their way is essential to safeguard your reputation, profitability and to keep your team motivation high.
There is a way to make sure your people are able to deliver exceptional levels of customer satisfaction even in the current challenging environment and to rise above the excuses and caveats that have recently become commonplace.
Hear how Australia Post has implemented this training to create a strong customer service culture
MGI Learning’s customer service training, created by Mary Gober, expert in the field of customer satisfaction, employee engagement and individual productivity, is proven to deliver improvements in key business metrics. Based on sound psychological principles and delivered in engaging easy to adopt tools, the training is customised specifically for you so you can be sure that this training really sticks.
Your teams will become more confident to:
- handle any request, question, complaint or criticism from customers and colleagues
- respond positively even when needing to give disappointing news or say no
- find options, alternatives and solutions for customers and colleagues when faced with challenging situations
- take appropriate ownership and responsibility to find a way forward
- really believe in themselves, make a difference and know they contribute to the organisation's success
