Learning Journeys

Proven to deliver transformational improvements
in business metrics and strategic results

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Our results

Learning Journeys

Proven to deliver transformational improvements
in business metrics and strategic results

Discover more

Our results

Customer Service Excellence

Deliver outstanding customer experiences with our proven Customer Service Excellence Programme.

Management Development

An inspiring, tailored programme to motivate and empower your managers to lead thriving, highly productive teams.

Positive High Trust Cultures

Build a powerful ‘can-do’ culture based on collaboration, respect and openness where everyone believes they make a difference.

Resilience & Wellbeing

Thrive in the current environment by building a higher level of resilience, self-awareness and safeguarding wellbeing.

Thriving Through Transformational Change

Equip your people with vital foundation skills to help them embrace change openly and positively.

High Performance Coaching

Achieve more and enjoy the satisfaction of success through our powerful coaching programme.

Exceptional

Customer service training

Our engaging training programmes are based on our founding principle that “Everything you think, feel, say and do is either a service or a disservice to yourself and everyone around you” (Mary Gober) and lay firm foundations for customer satisfaction and service excellence.

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Exceptional

Customer service training

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Our people are really valuing the overall training experience – we are seeing great engagement with the training and follow-up embedding activities.

I was trained in the art of MGI and I can honestly say these methods change how I live my life and work ! The methodology is sound and if more businesses training in these then the business world would be a better place.

Suey Stockton

MGI’s style of learning is key. It’s not just about communication – ‘If this happens, say that’ – it’s about focusing on the mindset first; how you change the thinking and the style of communication, and then provide the tools to do it appropriately.

MGI helped us achieve our goals in two key ways. The first was by strengthening the mindset of our frontline people, focusing them on what they could control and moving them towards a more positive space. Secondly, they improved the way we communicate with our customers.

The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.

The feedback has been amazing…they loved the facilitators, they’ve loved the content and I’ve had at least one person say it’s been life changing for them.

When teams have been through MGI training, they really come into work with enthusiasm and shared language and as teams interact with each other, we really see the benefit of people having that shared language and shared ideas about customer service.

I really loved the training because not only I learnt things for everyday work here at Jetstar, it also helped me on a personal level and also provided me with the tools to support and coach my team.

Game changing for our employees and our customers.

Our people are really valuing the overall training experience – we are seeing great engagement with the training and follow-up embedding activities.

I was trained in the art of MGI and I can honestly say these methods change how I live my life and work ! The methodology is sound and if more businesses training in these then the business world would be a better place.

Suey Stockton

Our Customers

Explore our case studies and find out more about the training and transformation projects we deliver to our customers

Network Homes

We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.

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Gateway Housing

Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.

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Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service.

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Railway Housing

Railway Housing partnered with MGI Learning to help deliver improved resident satisfaction, increase colleague engagement and improve communication.

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Basware

Basware worked with us to implement their ‘Together for Customers’ programme, producing valuable improvements.

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G&W Pentalver

We supported G&W Pentalver to transform the company culture into one of customer service excellence through openness, solution-focus and respect.

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South Lakes Housing

South Lakes Housing partnered with MGI Learning to deliver their bespoke Let’s Make it Happen customer service training programme.

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Golding Homes

Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.

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Australia Post

We partnered with Australia Post to engage and empower their people to focus positively on what they can do.

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Network Homes

We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.

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Gateway Housing

Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.

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Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service.

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Railway Housing

Railway Housing partnered with MGI Learning to help deliver improved resident satisfaction, increase colleague engagement and improve communication.

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Basware

Basware worked with us to implement their ‘Together for Customers’ programme, producing valuable improvements.

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G&W Pentalver

We supported G&W Pentalver to transform the company culture into one of customer service excellence through openness, solution-focus and respect.

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