Our Webinars
Our free webinars are packed with practical insight and helpful tools.
Our Webinars
Our free webinars are packed with practical insight and helpful tools.
Empowering Tools to Elevate Your Complaint Handling Success
Join our 45-minute webinar and learn how to equip your team to excel in handling any complaint or feedback situation so they are embraced as a key to growth and service excellence.
How to Drive Improvements in Customer Satisfaction and NPS
Discover a toolkit to create a truly customer-focused culture. Join our 45-minute webinar to discover how to equip your people with proven tools to consistently deliver service excellence.
Strengthening Management Capability – Voyage to Leadership Excellence
Join this webinar to build confident, capable managers who deliver results. This webinar is ideal for HR, L&D and operational leaders who want to build stronger management capability in their teams.
MGI Executive Briefing – Training to Transform Service. Empower Teams
In this one-hour interactive briefing, senior leaders will discover how to build high-trust, customer-focused cultures using our proven Learning Journeys and Mindset, Language & Actions Toolkit.
Creating a Customer-Focused Culture in 2026: Skills Every Housing Provider Needs Now
Join this webinar to learn how to prepare your teams for the Competence & Conduct Standard with practical tools that enhance tenant experiences .
Let’s talk
Ready to discover how our training help you elevate customer satisfaction? Let’s meet up.