Webinar: Empowering tools to elevate your complaint handing success
Strengthen Service Through Empowered Professional Responses to Feedback
Join our 45-minute webinar and learn how to equip your team to excel in handling any complaint or feedback situation so they are embraced as a key to growth and service excellence.
Webinar: Empowering tools to elevate your complaint handing success
Strengthen Service Through Empowered Professional Responses to Feedback
Join our 45-minute webinar and learn how to equip your team to excel in handling any complaint or feedback situation so they are embraced as a key to growth and service excellence.
Build Confidence. Enhance Accountability. Transform Customer Experience.
This practical, inspiring webinar will show you how to equip your people with the mindset, language, and actions they need to respond constructively—whatever feedback they receive.
We’ll introduce you to MGI Learning’s unique and proven Mindset, Language & Actions Toolkit, a proven, results-driven approach that has helped leading organisations transform how teams approach complaint resolution and feedback at every level.
Whether your people engage directly with customers or support those who do, this is your opportunity to embed a calm, professional and solution-focused approach to service challenges—consistently and confidently.
Build Confidence. Enhance Accountability. Transform Customer Experience.
This practical, inspiring webinar will show you how to equip your people with the mindset, language, and actions they need to respond constructively—whatever feedback they receive.
We’ll introduce you to MGI Learning’s unique and proven Mindset, Language & Actions Toolkit, a proven, results-driven approach that has helped leading organisations transform how teams approach complaint resolution and feedback at every level.
Whether your people engage directly with customers or support those who do, this is your opportunity to embed a calm, professional and solution-focused approach to service challenges—consistently and confidently.
What You’ll Gain:
✅ A clear framework for managing complaints and feedback effectively – Learn how to embed best practices in feedback response into your service culture, enhancing customer trust and satisfaction.
✅ Confidence-boosting tools for every team member – Discover how our Toolkit equips your teams to respond empathetically, clearly, and constructively—especially in challenging situations.
✅ Insights into a proven Toolkit that delivers measurable impact – Hear how organisations using our Toolkit have seen sustained improvements in:
- Complaint resolution times e.g 34% reduction in complaints
- Net Promoter Score (NPS) and CSAT e.g. 50 point increase in NPS
- Employee confidence and capability ‘Attitude’ complaints dropped from 52% to 23%
- Operational effectiveness Resolution times reduced from by 50%
This Webinar is For You if:
- You lead or support customer service, customer experience or operations teams
- You’re seeking to uplift your people’s confidence in handling complaints and challenging feedback
- You are looking to reduce compensation and redress
- You want to create a more empowered, professional and customer-focused culture
- You’re looking for a practical, proven approach to complaints or feedback that’s easy to apply and drives real results
Flexible Options to Suit Your Organisation
We’ll share how MGI Learning can support your service culture uplift through:
✅ Live in-person workshops
✅ Blended eLearning with face-to-face embedding
✅ Licensed Train-the-Trainer model
Our flexible approach fits in with your operational requirements and budget.
What You’ll Gain:
✅ A clear framework for managing complaints and feedback effectively – Learn how to embed best practices in feedback response into your service culture, enhancing customer trust and satisfaction.
✅ Confidence-boosting tools for every team member – Discover how our Toolkit equips your teams to respond empathetically, clearly, and constructively—especially in challenging situations.
✅ Insights into a proven Toolkit that delivers measurable impact – Hear how organisations using our Toolkit have seen sustained improvements in:
- Complaint resolution times e.g 34% reduction in complaints
- Net Promoter Score (NPS) and CSAT e.g. 50 point increase in NPS
- Employee confidence and capability ‘Attitude’ complaints dropped from 52% to 23%
- Operational effectiveness Resolution times reduced from by 50%
This Webinar is For You if:
- You lead or support customer service, customer experience or operations teams
- You’re seeking to uplift your people’s confidence in handling complaints and challenging feedback
- You are looking to reduce compensation and redress
- You want to create a more empowered, professional and customer-focused culture
- You’re looking for a practical, proven approach to complaints or feedback that’s easy to apply and drives real results
Flexible Options to Suit Your Organisation
We’ll share how MGI Learning can support your service culture uplift through:
✅ Live in-person workshops
✅ Blended eLearning with face-to-face embedding
✅ Licensed Train-the-Trainer model
Our flexible approach fits in with your operational requirements and budget.
Book Your Place Now
Great complaint handling is driven by mindset, language and action. This webinar will show you how to unlock those strengths in your people and build a culture where confident, effective feedback management is the norm.
Wed 9th July, 10-30am-11.15am (UK GMT)