Webinar: How to Drive Improvements in Customer Satisfaction & NPS
Discover a toolkit to create a truly customer-focused culture
Join our 45-minute webinar to discover how to equip your people with proven tools to consistently deliver service excellence.
Webinar: How to Drive Improvements in Customer Satisfaction & NPS
Discover a toolkit to create a truly customer-focused culture
Join our 45-minute webinar to discover how to equip your people with proven tools to consistently deliver service excellence.
Build Confidence. Empower Ownership. Deliver Outstanding Service.
Enduring success belongs to those who embed excellence into their culture—where delivering remarkable customer experiences becomes to day-to-day reality.
This inspiring 45-minute webinar shares how to achieve exactly that—using MGI Learning’s proven Mindset, Language & Actions of Service Toolkit. You’ll learn how to equip your team with the confidence, mindset and communication skills they need to respond positively, effectively, and empathetically to any situation they face at work.
Whether your people are customer-facing or supporting those who are, this is a chance to embed a solution-focused, empowered approach across your organisation.
Build Confidence. Empower Ownership. Deliver Outstanding Service.
Enduring success belongs to those who embed excellence into their culture—where delivering remarkable customer experiences becomes to day-to-day reality.
This inspiring 45-minute webinar shares how to achieve exactly that—using MGI Learning’s proven Mindset, Language & Actions of Service Toolkit. You’ll learn how to equip your team with the confidence, mindset and communication skills they need to respond positively, effectively, and empathetically to any situation they face at work.
Whether your people are customer-facing or supporting those who are, this is a chance to embed a solution-focused, empowered approach across your organisation.
What You’ll Gain:
- Understand some tools to boost Customer Satisfaction and NPS – Straightforward, practical strategies to immediately empower your team
- Tools to build ownership, accountability and confidence – Discover the mindset and behaviours that drive consistent, empowered service across all roles.
- Insight into a toolkit that delivers tangible results – Hear how organisations using our Toolkit have achieved real improvements in:
- Customer satisfaction
- Employee engagement
- Operational effectiveness
- Financial outcomes
This Webinar is For You if:
- You lead or support customer service, customer experience or operational delivery teams
- You’re looking to uplift team confidence and capability
- You want a practical, proven approach to strengthen service culture
Flexible Options to Suit Your Organisation
Whether you’re ready to introduce the Toolkit now or exploring how to evolve your service culture, our approach is designed for flexibility:
- In-person delivery
- eLearning with in-person embedding
- Licensed Train-the-Trainer model
We’ll work with you to match your operational priorities, learning style and budget.
What You’ll Gain:
- Understand some tools to boost Customer Satisfaction and NPS – Straightforward, practical strategies to immediately empower your team
- Tools to build ownership, accountability and confidence – Discover the mindset and behaviours that drive consistent, empowered service across all roles.
- Insight into a toolkit that delivers tangible results – Hear how organisations using our Toolkit have achieved real improvements in:
- Customer satisfaction
- Employee engagement
- Operational effectiveness
- Financial outcomes
This Webinar is For You if:
- You lead or support customer service, customer experience or operational delivery teams
- You’re looking to uplift team confidence and capability
- You want a practical, proven approach to strengthen service culture
Flexible Options to Suit Your Organisation
Whether you’re ready to introduce the Toolkit now or exploring how to evolve your service culture, our approach is designed for flexibility:
- In-person delivery
- eLearning with in-person embedding
- Licensed Train-the-Trainer model
We’ll work with you to match your operational priorities, learning style and budget.
Book Your Place Now
Ready to take the next step in strengthening service culture? Great service is shaped by mindset, language and everyday actions and it happens when people are equipped with the right skills.
This webinar will show you how to unlock these in your people—and build a culture where customer focus thrives. Join us and discover how to make it happen.
Thurs 3rd July, 10.30am-11.15am (UK GMT)