Building Confident Teams, Creating Stronger Communities
Equip your people with the skills and mindset to deliver exceptional resident satisfaction
Building Confident Teams, Creating Stronger Communities
Equip your people with the skills and mindset to deliver exceptional resident satisfaction
Customer Service Training that Creates Lasting Impact
Strengthen service standards across the social housing sector
MGI’s Mindset, Language & Actions Toolkit empowers teams to excel in resident interactions and complaint resolution. With over 20 years of proven results working with over 150 social housing organisations in the UK and Australia, we help organisations achieve customer service excellence, embrace change and build resilient teams that respond with respect and care to residents’ needs.
Our practical Toolkit equips your people to be solution-focused, collaborative and consistent in achieving positive outcomes for residents and colleagues alike.
Transforming Service, Inspiring Confidence
A proven program designed for today’s challenges
The Mindset, Language & Actions Toolkit has transformed service experiences across social housing organisations. It has helped organisations build positive, high-trust cultures recognising the unique nature of services provided and the demanding environment in which team members often operate.
With our Toolkit, your people will:
- Approach every situation with an optimistic, solution-oriented mindset, taking ownership and responsibility.
- Communicate with confidence, listen actively and build strong resident and colleague relationships.
- Get the balance right between the people and task or technical aspects of service.
- Collaborate effectively across teams and departments.
- Embrace feedback as growth, turning challenges into opportunities.
- Stay motivated, productive and resilient, knowing their work makes a real difference.
- Resolve issues swiftly and sensibly, preventing escalation.
Partner With Us to Raise Resident Satisfaction
Your tenants deserve service excellence. Give your teams the tools to deliver it.
Transforming Service, Inspiring Confidence
A proven program designed for today’s challenges
The Mindset, Language & Actions Toolkit has transformed service experiences across social housing organisations. It has helped organisations build positive, high-trust cultures recognising the unique nature of services provided and the demanding environment in which team members often operate.
With our Toolkit, your people will:
- Approach every situation with an optimistic, solution-oriented mindset, taking ownership and responsibility.
- Communicate with confidence, listen actively and build strong resident and colleague relationships.
- Get the balance right between the people and task or technical aspects of service.
- Collaborate effectively across teams and departments.
- Embrace feedback as growth, turning challenges into opportunities.
- Stay motivated, productive and resilient, knowing their work makes a real difference.
- Resolve issues swiftly and sensibly, preventing escalation.
Partner With Us to Raise Resident Satisfaction
Your tenants deserve service excellence. Give your teams the tools to deliver it.
Working with Social Housing Customers
Explore our case studies and find out more about the training and transformation projects we deliver to our Social Housing customers
Gateway Housing
Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.
Discover
Network Homes
We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.
Discover
Railway Housing
Railway Housing partnered with MGI Learning to help deliver improved resident satisfaction, increase colleague engagement and improve communication.
Discover
South Lakes Housing
South Lakes Housing partnered with MGI Learning to deliver their bespoke Let’s Make it Happen customer service training programme.
Discover
Golding Homes
Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.
Discover
Let’s talk
Connect with us and one of our team will help you.