Boost Confidence & Productivity in Your Financial Services Teams
Build confident, high-performing teams who can lead through change, are resilient and can deliver under pressure.
Boost Confidence & Productivity in Your Financial Services Teams
Build confident, high-performing teams who can lead through change, are resilient and can deliver under pressure.
Psychology-based training for Financial Services teams
Build resilience. Lead change. Drive performance.
At MGI, we help banks and financial institutions build confident, high-performing teams who can lead through change, are resilient and can deliver under pressure with confidence and empathy.
Our Mindset, Language & Actions Toolkit equips them with skills to adapt, inspire and deliver high performance, ready to handle anything that comes their way, from new regulation and digital transformation to rising customer expectations.
We are also FSQS Registered.
Build high-performing teams
Our Toolkit empowers people to:
- Lead with clarity, confidence and impact
- Build trusted relationships through excellent communication skills
- Handle feedback, complaints and challenging conversations with empathy and resilience
- Maintain momentum while navigating change
Delivery options:
- In-person, expert-led training sessions to learn the Mindset, Language & Actions Toolkit
- Access to our engaging, easy-to-use online Learning Journey with a range of reinforcement and reminder materials to help the training stick
- To ensure lasting impact, people are supported to implement the embedding actions using our unique Plan on a Page embedding process
Proven results:
- The Mindset, Language & Actions tools are easy to adopt, ensuring new behaviours become part of your organisation’s DNA
- The tools are measurable, observable and coachable, helping with embedding
Financial organisations using MGI’s proven approach has resulted in increased customer satisfaction and Net Promoter Scores, as well as reductions in redress payments
Build high-performing teams
Our Toolkit empowers people to:
- Lead with clarity, confidence and impact
- Build trusted relationships through excellent communication skills
- Handle feedback, complaints and challenging conversations with empathy and resilience
- Maintain momentum while navigating change
Delivery options:
- In-person, expert-led training sessions to learn the Mindset, Language & Actions Toolkit
- Access to our engaging, easy-to-use online Learning Journey with a range of reinforcement and reminder materials to help the training stick
- To ensure lasting impact, people are supported to implement the embedding actions using our unique Plan on a Page embedding process
Proven results:
- The Mindset, Language & Actions tools are easy to adopt, ensuring new behaviours become part of your organisation’s DNA
- The tools are measurable, observable and coachable, helping with embedding
Financial organisations using MGI’s proven approach has resulted in increased customer satisfaction and Net Promoter Scores, as well as reductions in redress payments
Our Customer Case Studies
Explore our case studies and find out more about the training and transformation projects we deliver to our customers
Financial Services Use Case
MGI Learning partner with financial services organisations striving to achieve measurable improvements in customer experience.
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G&W Pentalver
We supported G&W Pentalver to transform the company culture into one of customer service excellence through openness, solution-focus and respect.
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Let’s talk
Connect with us and one of our team will help you.