Create exceptional experiences for your customers
Discover how our proven customer service training can transform your people
About our training
Our Customer Service training, using our Mindset, Language & Actions Toolkit, will help everyone in your team to deliver exceptional customer experiences.
- Everyone will have access to our engaging and easy to use online Learning Journey which includes a range of embedding and sustaining activities.
- The Mindset, Language & Actions Tools are easy to learn and developed so the names of the tools become part of the language of your organisation – and they are measurable, observable and coachable.
- To ensure the training really sticks, your people are supported to implement the embedding actions using our Embedded Learning Blueprint.
How are your team thinking about customers?
Get our free Assessment Tool to your inbox for the 12 questions to ask.
Ready to explore how we can help your organisation? Let’s talk.
Delivered in a way that works for you
Interactive modular content via
MGI Learning Online. Perfect for remote teams and home-workers.
Engaging solutions combining
online, digital resources with
Inspiring, interactive in-person delivery using our Learning Consultants or your own accredited team members
Explore our Customer Service articles
4 helpful characteristics for customer service excellence
In our experience, talking to and working with customer service teams from a variety of …
Harness the power of customer empathy and positive action
The ability to make the customer feel valued, respected, and listened to is the foundation …
Prioritisation skills for customer service managers – 6 questions to ask in times of challenge
One of the most valuable skills you can have as an effective customer service manager …
The power of a positive first response in customer service
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s …
3 steps to bring your company values to life
A sincere and meaningful set of values distinguishes a company by clarifying its identity and …
Open the door to positive customer service feedback
Do you actively solicit positive customer service feedback from your customers? Research we have recently …