Create exceptional experiences for your customers

Discover how our proven customer service training can transform your people

“MGI training is the best customer service programme I’ve ever come across. I love the  way it’s about people focusing on how to make a difference.”

 Paul Hackett, CEO, Optivo

Built on 20 years of experience.
Training options for all budgets and team sizes.

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About our training

Our Customer Service training, using our Mindset, Language & Actions Toolkit, will help everyone in your team to deliver exceptional customer experiences.

  • Everyone will have access to our engaging and easy to use online Learning Journey which includes a range of embedding and sustaining activities.
  • The Mindset, Language & Actions Tools are easy to learn and developed so the names of the tools become part of the language of your organisation  – and they are measurable, observable and coachable.
  • To ensure the training really sticks, your people are supported to implement the embedding actions using our Embedded Learning Blueprint.

How are your team thinking about customers?
Get our free Assessment Tool to your inbox for the 12 questions to ask.

Ready to explore how we can help your organisation? Let’s talk.

Delivered in a way that works for you

Online Learning

Interactive modular content via
MGI Learning Online. Perfect for remote teams and home-workers.

Blended Learning

Engaging solutions combining
online, digital resources with
in-person activities

In-person Delivery

Inspiring, interactive in-person delivery using our Learning Consultants or your own accredited team members

Explore our Customer Service articles

Open the door to positive customer service feedback

Do you actively solicit positive customer service feedback from your customers? Research we have recently …

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Taking time out – an effective tool to aid positive customer interactions

When we equip our frontline customer service teams with powerful tools to respond confidently to …

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Do your teams have the right language skills to deal with customers effectively?

Using the right language from the outset is a powerful skill and is more likely …

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How to get buy-in and commitment to customer service training

We all know that when workplaces create a culture of learning and development, they will …

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Three simple steps to respond rapidly and properly to extended customer wait times

As excellent customer service-givers, we know that our goal is to provide an efficient, timely …

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Positive language is key to success

When we begin our communications with clear, positive language, we set the tone for the …

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