Create exceptional experiences for your customers

Discover how our proven customer service training can transform your people


“MGI training is the best customer service programme I’ve ever come across. I love the  way it’s about people focusing on how to make a difference.”

 Paul Hackett, CEO, Optivo

Built on 20 years of experience.
Training options for all budgets and team sizes.

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About our training

Our Customer Service training, using our Mindset, Language & Actions Toolkit, will help everyone in your team to deliver exceptional customer experiences.

  • Everyone will have access to our engaging and easy to use online Learning Journey which includes a range of embedding and sustaining activities.
  • The Mindset, Language & Actions Tools are easy to learn and developed so the names of the tools become part of the language of your organisation  – and they are measurable, observable and coachable.
  • To ensure the training really sticks, your people are supported to implement the embedding actions using our Embedded Learning Blueprint.

How are your team thinking about customers?
Get our free Assessment Tool to your inbox for the 12 questions to ask.

Ready to explore how we can help your organisation? Let’s talk.

Delivered in a way that works for you

Online Learning

Interactive modular content via
MGI Learning Online. Perfect for remote teams and home-workers.

Blended Learning

Engaging solutions combining
online, digital resources with
in-person activities

In-person Delivery

Inspiring, interactive in-person delivery using our Learning Consultants or your own accredited team members

Explore our Customer Service articles

Three simple steps to respond rapidly and properly to extended customer wait times

As excellent customer service-givers, we know that our goal is to provide an efficient, timely …

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Positive language is key to success

When we begin our communications with clear, positive language, we set the tone for the …

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Taking control with a customer service ‘pause’ – a powerful tool to aid positive customer interactions

Customer service teams who are equipped, through training, with the skills to remain calm and …

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The golden rule to deal positively with customer complaints

When handled properly, complaints provide us with powerful opportunities to build strong relationships and customer …

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Setting the right mindset for 2022 with Customer Service Training

Customer Service Training is an important foundation stone for any organisation serious about delivering excellent …

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The magic formula for Customer Service Training excellence

Exceptional customer service is the key to loyalty, retention, business growth and profits and involves …

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