Create exceptional experiences for your customers

Discover how our proven customer service training can transform your people


“MGI training is the best customer service programme I’ve ever come across. I love the  way it’s about people focusing on how to make a difference.”

 Paul Hackett, CEO, Optivo

Built on 20 years of experience.
Trusted by organisations large and small.

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Ready to explore how we can help your organisation? Let’s talk.

About our training

Our Customer Service training, using our Mindset, Language & Actions Toolkit, will help everyone in your team to deliver exceptional customer experiences.

  • Everyone will have access to our engaging and easy to use online Learning Journey which includes a range of embedding and sustaining activities.
  • The Mindset, Language & Actions Tools are easy to learn and developed so the names of the tools become part of the language of your organisation  – and they are measurable, observable and coachable.
  • To ensure the training really sticks, your people are supported to implement the embedding actions using our Embedded Learning Blueprint.

Delivered in a way that works for you

Online Learning

Interactive modular content via
MGI Learning Online. Perfect for remote teams and home-workers.

Blended Learning

Engaging solutions combining
online, digital resources with
in-person activities

In-person Delivery

Inspiring, interactive in-person delivery using our Learning Consultants or your own accredited team members

Explore our Customer Service articles

Setting the right mindset for 2022 with Customer Service Training

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The magic formula for Customer Service Training excellence

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Is your organisation truly customer-focused?

When we talk to our customers it’s often clear that a key strength they seek …

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How company values can underpin excellent customer service

Following on from our recent blog where we looked at ways in which company values …

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How company values can offer a guiding light through transformational change

… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … …

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Three steps to excel in written communications

Consistent, effective written communication is a key foundational skillset for everyday internal and external business …

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