Create exceptional experiences for your customers

Discover how our proven customer service training can transform your people

“MGI training is the best customer service programme I’ve ever come across. I love the  way it’s about people focusing on how to make a difference.”

 Paul Hackett, CEO, Optivo

Built on 20 years of experience.
Training options for all budgets and team sizes.

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About our training

Our Customer Service training, using our Mindset, Language & Actions Toolkit, will help everyone in your team to deliver exceptional customer experiences.

  • Everyone will have access to our engaging and easy to use online Learning Journey which includes a range of embedding and sustaining activities.
  • The Mindset, Language & Actions Tools are easy to learn and developed so the names of the tools become part of the language of your organisation  – and they are measurable, observable and coachable.
  • To ensure the training really sticks, your people are supported to implement the embedding actions using our Embedded Learning Blueprint.

How are your team thinking about customers?
Get our free Assessment Tool to your inbox for the 12 questions to ask.

Ready to explore how we can help your organisation? Let’s talk.

Delivered in a way that works for you

Online Learning

Interactive modular content via
MGI Learning Online. Perfect for remote teams and home-workers.

Blended Learning

Engaging solutions combining
online, digital resources with
in-person activities

In-person Delivery

Inspiring, interactive in-person delivery using our Learning Consultants or your own accredited team members

Explore our Customer Service articles

4 helpful characteristics for customer service excellence

In our experience, talking to and working with customer service teams from a variety of …

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Harness the power of customer empathy and positive action

The ability to make the customer feel valued, respected, and listened to is the foundation …

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Prioritisation skills for customer service managers – 6 questions to ask in times of challenge

One of the most valuable skills you can have as an effective customer service manager …

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The power of a positive first response in customer service

Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s …

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3 steps to bring your company values to life

A sincere and meaningful set of values distinguishes a company by clarifying its identity and …

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Open the door to positive customer service feedback

Do you actively solicit positive customer service feedback from your customers? Research we have recently …

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