Management Development Archives - Page 2 of 3 - MGI Learning - Creating Better Service in Business
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How to cultivate a high trust culture

Observing how people behave and speak with each other, their customers and suppliers provides a great barometer to gauge levels of positivity and trust in your organisation. As we know, trust is essential for organisations to succeed, thrive and deliver exceptional outcomes, while culture is played out by what people say and do every day […]

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Five building blocks your people need to successfully embrace organisational change

The emergence of new digital technologies, the changing nature of the workforce and even the effects of the pandemic have created new opportunities as well as challenges for business transformation leaders. Today’s dynamic environment adds an extra level of urgency and complexity with companies increasingly having to respond to sudden shifts in the marketplace and […]

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Building “resilience muscle” to thrive

Taking the opportunity to learn when we face times of change, challenge or even adversity in our working lives can differentiate how we manage to cope or thrive whatever comes our way.  The internet is buzzing with advice on resilience, particularly after the last two years, as we have all lived through such an extraordinary […]

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Four Key Characteristics Your People Need to Excel at Work

There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and high levels of employee engagement, customer satisfaction and productivity.  Culture is played out by what people say and do every day – how they interact with colleagues and customers, their […]

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How to get buy-in to training from your team

One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind their learning journey to give them the motivation to take part.  In order to have impact and persuade each one to engage with the programme every step of the way, […]

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How to effectively embed training into team culture

One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than just a successful training programme. What is needed is a fully effective, embedded, positive and obvious change in the way people operate and the organisational culture as a result of […]

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The power of an optimal mindset

Our mindset is at the heart of everything we think, feel, say and do and impacts every aspect of our personal and working lives.  It’s a framework that can shape our response to every situation that comes our way and drives our interaction and relationships with others. Every waking day, our mindset has the capacity […]

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Building stronger relationships in the workplace

“Coming together is the beginning.  Keeping together is progress.  Working together is success.” Henry Ford When talented people with shared ambitions and a strong sense of themselves and others work together towards a common goal, amazing things can happen.  They are able to complement each other’s strengths and weaknesses, build team spirit and eventually become […]

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How to prepare your people to thrive through change

Organisational change can impact expectations, ways of working, policy, systems and process. So how can you ensure your people are well equipped to effectively handle and adapt to these changes, and that those changes really stick to deliver the outcomes you are looking for? It’s our experience that organisations that focus on preparing their people […]

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Equipping your people to return to work with 100% commitment

The impending return to the workplace will present a mixed bag of emotions across the UK’s workforce, as well as unprecedented challenges for leaders looking to ensure a smooth transition to first class customer service and outcomes.  Leaders can get a head start by putting structured plans in place to ensure everyone feels safe, welcomed […]

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