One of the most valuable skills you can have as an effective customer service manager is the ability to differentiate between what you can control
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail
A sincere and meaningful set of values distinguishes a company by clarifying its identity and uniting its people in a shared goal. Truly authentic values
Do you actively solicit positive customer service feedback from your customers? Research we have recently undertaken at MGI shows there is a real opportunity for
When we equip our frontline customer service teams with powerful tools to respond confidently to anything that comes their way, we empower them to take
Using the right language from the outset is a powerful skill and is more likely to result in a positive response which in turn will
We all know that when workplaces create a culture of learning and development, they will see happier and more engaged teams with significantly higher levels
As excellent customer service-givers, we know that our goal is to provide an efficient, timely and professional service that showcases our confidence, capability and pride
When we begin our communications with clear, positive language, we set the tone for the entire conversation by making the other person more receptive, able
Customer service teams who are equipped, through training, with the skills to remain calm and in control of their emotions, responses and behaviours will rise
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