As we all know, when handled effectively, complaints can present us with powerful opportunities to build strong relationships and customer loyalty while also improving our …
Six steps to excel at handling customer complaints Read More »
As Customer Service professionals, we can acknowledge the importance of delivering a clear and specific wrap up to every service interaction so that we inspire …
Five steps to a compelling customer service wrap up Read More »
When it comes to delivering a positive conclusion to any customer service communication, the “Is there anything else I can help you with?” question is …
Simple yet effective: harness the power of the “Anything else” question Read More »
Having the confidence and ability to excel in our language and actions in everyday situations is a valuable skill and the key to achieving outstanding …
Six characteristics of high impact customer service communications Read More »
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your …
How Are Your Team Thinking About Customers? 12 Questions To Ask… Read More »
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think, …
The World Spins on Service – Thoughts From MGI Learning Read More »
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make …
Three Ways to Use Language to Improve Customer Collaboration Read More »
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges …
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals …
The Winning Formula for a Thriving Customer Services Team Read More »
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all …
Building strong customer relationships – acknowledging feedback in the right way Read More »
