Positive language is key to success
When we begin our communications with clear, positive language, we set the tone for the entire conversation by making the other person more receptive, able
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Taking control with a customer service ‘pause’ – a powerful tool to aid positive customer interactions
Customer service teams who are equipped, through training, with the skills to remain calm and in control of their emotions, responses and behaviours will rise
The golden rule to deal positively with customer complaints
When handled properly, complaints provide us with powerful opportunities to build strong relationships and customer loyalty while also improving our service. That is why it
Setting the right mindset for 2022 with Customer Service Training
Customer Service Training is an important foundation stone for any organisation serious about delivering excellent customer experiences; our experience shows that one of the most
The magic formula for Customer Service Training excellence
Exceptional customer service is the key to loyalty, retention, business growth and profits and involves a set of skills which should combine in every service
Is your organisation truly customer-focused?
When we talk to our customers it’s often clear that a key strength they seek to develop in their customer service teams is an innate
How company values can underpin excellent customer service
Following on from our recent blog where we looked at ways in which company values can offer a clear pathway through transformational change, it’s equally
Three steps to excel in written communications
Consistent, effective written communication is a key foundational skillset for everyday internal and external business documents and directly reflects your company’s overall ethos and values.
Six steps to excel at handling customer complaints
As we all know, when handled effectively, complaints can present us with powerful opportunities to build strong relationships and customer loyalty while also improving our
Five steps to a compelling customer service wrap up
As Customer Service professionals, we can acknowledge the importance of delivering a clear and specific wrap up to every service interaction so that we inspire
