Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? …
What every customer service professional needs to know – a checklist of customer needs Read More »
A golden opportunity exists to use the valuable time between now and the end of the furlough scheme in October, or during the Job Support Scheme …
Using training during furlough as an impetus for recovery Read More »
Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do …
The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are …
The game-changing difference of positive communications Read More »
The galvanising camaraderie in the early weeks of lockdown helped frontline service teams pull together in the face of adversity. As time slips by, helping …
