Customer Service Excellence
Articles

Using the right language from the outset is a powerful skill and is more likely to result in a positive response which in turn will

We all know that when workplaces create a culture of learning and development, they will see happier and more engaged teams with significantly higher levels

As excellent customer service-givers, we know that our goal is to provide an efficient, timely and professional service that showcases our confidence, capability and pride

When we begin our communications with clear, positive language, we set the tone for the entire conversation by making the other person more receptive, able

Customer service teams who are equipped, through training, with the skills to remain calm and in control of their emotions, responses and behaviours will rise

When handled properly, complaints provide us with powerful opportunities to build strong relationships and customer loyalty while also improving our service. That is why it

When we talk to our customers it’s often clear that a key strength they seek to develop in their customer service teams is an innate