If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your …
How Are Your Team Thinking About Customers? 12 Questions To Ask… Read More »
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think, …
The World Spins on Service – Thoughts From MGI Learning Read More »
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make …
Three Ways to Use Language to Improve Customer Collaboration Read More »
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges …
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals …
The Winning Formula for a Thriving Customer Services Team Read More »
As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all …
Building strong customer relationships – acknowledging feedback in the right way Read More »
Why it’s vitally important your Customer Service teams are well equipped to handle situations when they don’t know the answer straightaway. Having appropriate language and …
Our mindset is at the heart of everything we think, feel, say and do and impacts every aspect of our personal and working lives. It’s …
A golden opportunity exists to use the valuable time between now and the end of the furlough scheme to upskill, cross skill or reskill furloughed team …
Using Training During Furlough to Equip Your People for Recovery Read More »
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? …
What every customer service professional needs to know – a checklist of customer needs Read More »
