Driving High Resident Satisfaction

Ensure high levels of resident satisfaction with our consultancy and training, designed to support Social Housing providers to:

Meet the Competence and Conduct Standard
Perform strongly against the Regulator’s Tenant Satisfaction Measures
Align with the Housing Ombudsman Complaint Handling Code.

Driving High Resident Satisfaction

Ensure high levels of resident satisfaction with our consultancy and training, designed to support Social Housing providers to:

Meet the Competence and Conduct Standard
Perform strongly against the Regulator’s Tenant Satisfaction Measures
Align with the Housing Ombudsman Complaint Handling Code.

Customer Service Training and Consultancy for Social Housing Providers

Empowering teams to excel against the Competence and Conduct Standard

MGI Learning works in partnership with Social Housing organisations to create clear behavioural frameworks aligned to the Competence and Conduct Standard, defining what good looks like in practice across every tenant interaction.

These frameworks are brought to life through engaging training delivered in structured learning journeys, building the practical ‘how-to’ skills teams need to deliver confident, respectful service and handle complaints effectively in line with the Complaint Handling Code.

With over 20 years’ experience supporting the UK housing sector, we specialise in developing and embedding observable, coachable behaviours that improve tenant experience, reduce complaints and build lasting trust, even in the most complex and challenging situations.

Delivering Proven Impact

Our straightforward, defined embedding approach ensures behaviours are applied day-to-day and sustained over time. This supports performance management, professional development and clear evidence of compliance and cultural change aligned to the Competence and Conduct Standard, Tenant Satisfaction Measures and the Complaint Handling Code.

Proven impact