Why kindness is a “service” to ourselves and others….
Why kindness is a “service” to ourselves and others….
Why kindness is a “service” to ourselves and others….
Why kindness is a “service” to ourselves and others….
We at MGI Learning wholeheartedly support Mental Health Awareness Week which takes place this week, 18 – 24 May 2020. In our organisational development work across many sectors and in many countries, we see the impact of mental health and how important this is to overall wellbeing, happiness and success. This year the focus for Mental Health Awareness Week is kindness, something that is at the heart of our belief at MGI.
Our founding principle is that “Everything you think, feel, say and do, is either a service or a disservice to yourself and everyone around you” (Mary Gober). Promoting kindness fundamentally underpins this principle. Being kind to ourselves and others through what we think and feel, and being kind to others by what we say and do, is a foundation for care, which is so important in the current Coronavirus pandemic situation.
Each time we act with kindness, living out this quote – a service to ourselves… It feels good to be kind and to believe your kind actions will make a positive difference, not only to the person with whom you’re interacting but also to influence corporate or social culture. Kindness, empathy and cooperation are differentiating characteristics of human beings, and contribute to healthy and progressive mindsets.
The Kindness Mindset
What we think and feel relates to our mindset – what our attitude is and what our beliefs are. To be kind to others requires a mindset of making a difference, where we make the effort to take action to demonstrate kindness through what we say to others and what we do. If our mindset is fundamentally positive and optimistic it is much more likely that what we say and do will be positive and optimistic – and also kind.
Kindness grows from a thoughtful mind and deliberate action and if there is enough of it, it becomes a habit. The true value of kindness is in its consistency and its ability to convey a person’s high quality as a human being and their high professionalism as an employee. In organisations, this contributes hugely to cultivating a High Trust Culture where respect is vital. Kindness is a seed – plant a lot of kindnesses and see what happens to your experience of the world and the experience of your employees.
By cultivating a positive optimistic mindset where we look for what we can be grateful for, what is possible, how we can help, what we can do, rather than what is bad or disappointing about any situation or what is not possible. This ultimately means that what we say and do is much more likely to be considerate, collaborative and ultimately kind.
Go well, stay safe and be kind!
Our Resources
Discover our free downloadable tools, checklists, guides and eBooks, designed to help you and your people thrive at work.
Checklist and guide: Phrases to listen out for and eliminate from customer service responses
Our simple Checklist and guide will help you to determine whether your teams need more help in understanding how to respond positively, constructively or empathetically.
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Information Guide: How to ensure long-lasting impact from training
We know that strategic, all-encompassing embedding support is essential for achieving long-term behavioural change and success from any significant training investment. Use our information guide to ensure you are considering all aspects of the training experience to gain maximum benefit from your investment in training, whether it be a focus on your culture, a transformational […]
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Assessment tool: Do your people have an Optimal Mindset?
Use our checklist assessment tool to find out whether your teams are displaying a positive, motivated and optimal mindset in their day to day activities and whether they are equipped to deliver great service, collaborate with others in the team and contribute to excellent outcomes every time. This will help you to gain invaluable insight […]
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Checklist: Do your people demonstrate Ownership & Responsibility?
Use our Assessment tool to find out whether your team members clearly demonstrate ownership and responsibility in their interactions with customers and colleagues. Is this consistently demonstrated? Do they need a reminder? Or is it something that needs to be developed? Having a clear understanding will allow you to gain invaluable insight and plan to […]
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Assessment tool: 12 Questions to ask your customer service team
How are your team thinking about your customers? Use our 12-question assessment tool to keep your finger on the pulse of what your people are thinking and feeling about their interactions with customers and whether they truly feel equipped to give great service. Build this assessment into your team meetings, or 121’s and gain important […]
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Guide to assess your listening skills
If you pause to reflect for a moment, consider how well do you truly listen? When we assess listening skills on our programmes, senior executives to the frontline participants tell us they realise they could do better. They become aware that they could substantially enhance and build on their listening skills so that we have […]
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Assessment Guide: Management Training Needs
Do your managers have what it takes to be exceptional leaders who influence and inspire? Use our Management Training Assessment Guide to gauge your managers’ self-awareness, self-management and communication skills; their proficiency in advanced listening and questioning techniques; and their overall potential to be exceptional leaders who value diversity within their teams and can flex […]
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eBook – How to Excel at Customer Complaints
How are your customer service teams handling the feedback and complaints that come their way at work? Do they welcome them as opportunities to showcase their skills as confident and capable customer service advisors, always happy to rise to challenges with a positive and solution-focused mindset, determined to do their best every time? Or is […]
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