There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and …
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The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that …
Two defining steps to support transformational change Read More »
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind …
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than …
How to effectively embed training into team culture Read More »
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your …
How are your team thinking about customers? 12 questions to ask… Read More »
Our training and proven approach to improving employee engagement, increasing customer satisfaction and building better teams is founded on the principle that “Everything you think, …
The world spins on service – thoughts from MGI Learning Read More »
The goal of any customer service professional is to ensure their customer is happy and receives a positive outcome. Demonstrating that you want to make …
Three ways to use language to improve customer collaboration Read More »
As the future of training is changing from the dramatic world events of the last year, it’s a good time for leaders to embrace the …
The four vital ingredients for long-term training impact Read More »
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges …
As we move forward into 2021 and beyond, there is a huge opportunity to positively transform experiences for our people and customers. Customer services professionals …
The winning formula for a thriving customer services team Read More »
