Complaints Deepener Workshop
Creating even greater consistency, efficiency and quality of complaint handling.
Date: Tuesday 17th June 2025
Time: 9am-12.30pm
Location: Online using MS Teams
Fee: £150 per person (plus VAT)
Complaints Deepener Workshop
Creating even greater consistency, efficiency and quality of complaint handling.
Date: Tuesday 17th June 2025
Time: 9am-12.30pm
Location: Online using MS Teams
Fee: £150 per person (plus VAT)
Gaining confidence in all feedback and complaint situations
This workshop provides MGI graduates of the Mindset, Language & Actions Toolkit with in-depth opportunities to combine their organisation’s complaint handling process with the MGI tools.
Opportunities to practise real-life scenarios build even greater confidence and skill in managing any complaints and feedback.
There is also an optional 90 minute Reconnect Session to:
• Check progress and reflect on improvements
• Identify and set further actions
• Develop an even deeper sophisticated use of the Toolkit
Gaining confidence in all feedback and complaint situations
This workshop provides MGI graduates of the Mindset, Language & Actions Toolkit with in-depth opportunities to combine their organisation’s complaint handling process with the MGI tools.
Opportunities to practise real-life scenarios build even greater confidence and skill in managing any complaints and feedback.
There is also an optional 90 minute Reconnect Session to:
• Check progress and reflect on improvements
• Identify and set further actions
• Develop an even deeper sophisticated use of the Toolkit
Participants will learn tools and strategies to gain:
- A consistent approach to handling complaints aligned specifically to their organisation’s / the Regulator’s procedures
- Increased confidence and enhanced understanding of effective complaint handling and using the Mindset, Language & Actions tools in complaint and feedback situations
- Refreshed skills honed through analysis of real-life scenarios to practise a consistent complaint handling procedure and the effective use of the Toolkit
- A personal action plan to implement improvements and ways in which to measure them
Participants will learn tools and strategies to gain:
- A consistent approach to handling complaints aligned specifically to their organisation’s / the Regulator’s procedures
- Increased confidence and enhanced understanding of effective complaint handling and using the Mindset, Language & Actions tools in complaint and feedback situations
- Refreshed skills honed through analysis of real-life scenarios to practise a consistent complaint handling procedure and the effective use of the Toolkit
- A personal action plan to implement improvements and ways in which to measure them
Complaints Deepener Workshop – Book Now
If you would like members of your team to take part in this valuable Complaints Deepener Workshop, please contact your Account Manager to secure them a place.
The Workshop is for a maximum of 20 participants.