The power of a positive first response in customer service
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail
A sincere and meaningful set of values distinguishes a company by clarifying its identity and uniting its people in a shared goal. Truly authentic values
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any
The pandemic has been transformational in so many ways, and from our discussions across many sectors most people can identify and be grateful for at
The emergence of new digital technologies, the changing nature of the workforce and even the effects of the pandemic have created new opportunities as well
Taking the opportunity to learn when we face times of change, challenge or even adversity in our working lives can differentiate how we manage to
There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and
The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges
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