The power of a positive first response in customer service
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail
20 January 2023
Thriving Through Change
Articles
Valuable insights, information and practical advice to help you get the results you need.
3 steps to bring your company values to life
A sincere and meaningful set of values distinguishes a company by clarifying its identity and uniting its people in a shared goal. Truly authentic values
9 January 2023
Long term planning for successful collaboration across a hybrid workplace
It’s clear we are seeing a permanent shift towards hybrid working in the aftermath of lockdown when employees showed they can be equally as productive
16 November 2021
How company values can offer a guiding light through transformational change
… Accountable … Collaborative … Innovative … Respectful … Inclusive … Honest … Trusted….Committed … Caring … Considerate … Creative … Professional…. Underpinning any
5 November 2021
Take stock, act now and equip your people to flourish
The pandemic has been transformational in so many ways, and from our discussions across many sectors most people can identify and be grateful for at
22 October 2021
Five building blocks your people need to successfully embrace organisational change
The emergence of new digital technologies, the changing nature of the workforce and even the effects of the pandemic have created new opportunities as well
22 September 2021
Building “resilience muscle” to thrive
Taking the opportunity to learn when we face times of change, challenge or even adversity in our working lives can differentiate how we manage to
15 September 2021
Four Key Characteristics Your People Need to Excel at Work
There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and
24 August 2021
Two defining steps to support transformational change
The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that
29 July 2021
A clear pathway from ‘not coping’ to ‘thriving’
Equipping your people with skills for optimum wellbeing, resilience and success in the workplace. As the UK’s workforce continues to navigate the opportunities and challenges
3 June 2021
