Setting the right mindset for 2022 with Customer Service Training
Customer Service Training is an important foundation stone for any organisation serious about delivering excellent customer experiences; our experience shows that one of the most
Training & eLearning
Articles
Valuable insights, information and practical advice to help you get the results you need.
Menu
The magic formula for Customer Service Training excellence
Exceptional customer service is the key to loyalty, retention, business growth and profits and involves a set of skills which should combine in every service
Take stock, act now and equip your people to flourish
The pandemic has been transformational in so many ways, and from our discussions across many sectors most people can identify and be grateful for at
How to get buy-in to training from your team
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind
How to effectively embed training into team culture
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than
The four vital ingredients for long-term training impact
As the future of training is changing from the dramatic world events of the last year, it’s a good time for leaders to embrace the
10 reasons to use virtual training to help your teams thrive in 2021
Over the last year, our customers have continued to offer training and development to their people in innovative ways. Those committed to supporting their teams
