Building long term staying power
Building long term staying power
The internet is buzzing with advice on resilience, proving how important this is to all our lives as we try to navigate through the coronavirus pandemic. We are juggling ever-changing demands on our lives and in our work, from home schooling that we may feel ill-equipped to deliver to finding new ways of working, competing with family members for space in our unusually crowded homes. Or maybe it is the opposite for you. Perhaps you are at home alone with little company, a peaceful haven that many would envy however maybe that is becoming too quiet now and you yearn for noise and hustle and bustle again. We all have different things to cope with.
And yet we all are striving to cope, somehow, and the practical tips provided by the blogs and articles are a good starting point. What the coronavirus pandemic has shown many of us is our innate ability to flex and to manage in adversity. Determination, a sense of unity and collaboration have all helped to see us through some of the obstacles in our path, largely through a belief that many of these changes are temporary.
Our customers are now telling us that some of the greatest challenges are yet to come for them as we adjust to new ways of working in a workplace that will continue to change for the foreseeable future. Some of these changes may be permanent and there are others that will continuously evolve. How, then, to make sure we keep moving forward, to stay focused on our goals and even to strive for more stretching achievements?
The interplay between our belief system and the language and actions we use to communicate it is a good place to start. A conscious decision to build a mindset that takes ownership and responsibility for influencing outcomes, that is resolutely optimistic, that values the learning that feedback brings and that believes in the value that we bring to the people around us can be a driving force for the actions we go on to take. Assessing the situation and understanding what we control or influence puts us back into the driving seat. And for events that are completely out of our control, managing our response provides a sense of achievement and progress.
This mindset contributes to greater openness to experience, a characteristic that keeps us creative, curious, more able to accept change, to learn and thrive. These are key aspects of resilience and help to equip us to rise to other challenges that come our way – today’s uncertainty can lead to future opportunity and growth.
To guarantee that the solution will work for us it is critical that we understand the uniqueness of our individual circumstances and ensure that the strategies we use to manage our responses to them are equally personalised. This is achievable through self-examination to find actions that we can own. One good example of this is to be clear about what we are unable or unwilling to do because this helps to protect ourselves from overwhelm and regain control.
Keeping positive, trying to think about the opportunities of our new lives, appreciating what is good and using positive language to communicate with others is the way we can demonstrate our mindset to bring others along with us, collaborate and keep others motivated too. By reframing and reordering our messages starting on the positive or constructive rather than the negative, we influence ourselves and others to keep making progress. In this way we build preparedness – capability to cope with anything that comes our way.
MGI Learning is a behavioural training business which uses practical tools and strategies known to develop resilience. The validated and embedded training methods are created by a team of experts in the fields of social sciences and organisational psychology.
Discover our free downloadable tools, checklists, guides and eBooks, designed to help you and your people thrive at work.
Checklist and guide: Phrases to listen out for and eliminate from customer service responses
Our simple Checklist and guide will help you to determine whether your teams need more help in understanding how to respond positively, constructively or empathetically.Discover
Information Guide: How to ensure long-lasting impact from training
We know that strategic, all-encompassing embedding support is essential for achieving long-term behavioural change and success from any significant training investment. Use our information guide to ensure you are considering all aspects of the training experience to gain maximum benefit from your investment in training, whether it be a focus on your culture, a transformational […]Discover
Assessment tool: Do your people have an Optimal Mindset?
Use our checklist assessment tool to find out whether your teams are displaying a positive, motivated and optimal mindset in their day to day activities and whether they are equipped to deliver great service, collaborate with others in the team and contribute to excellent outcomes every time. This will help you to gain invaluable insight […]Discover
Checklist: Do your people demonstrate Ownership & Responsibility?
Use our Assessment tool to find out whether your team members clearly demonstrate ownership and responsibility in their interactions with customers and colleagues. Is this consistently demonstrated? Do they need a reminder? Or is it something that needs to be developed? Having a clear understanding will allow you to gain invaluable insight and plan to […]Discover
Assessment tool: 12 Questions to ask your customer service team
How are your team thinking about your customers? Use our 12-question assessment tool to keep your finger on the pulse of what your people are thinking and feeling about their interactions with customers and whether they truly feel equipped to give great service. Build this assessment into your team meetings, or 121’s and gain important […]Discover
Guide to assess your listening skills
If you pause to reflect for a moment, consider how well do you truly listen? When we assess listening skills on our programmes, senior executives to the frontline participants tell us they realise they could do better. They become aware that they could substantially enhance and build on their listening skills so that we have […]Discover
Assessment Guide: Management Training Needs
Do your managers have what it takes to be exceptional leaders who influence and inspire? Use our Management Training Assessment Guide to gauge your managers’ self-awareness, self-management and communication skills; their proficiency in advanced listening and questioning techniques; and their overall potential to be exceptional leaders who value diversity within their teams and can flex […]Discover
eBook – How to Excel at Customer Complaints
How are your customer service teams handling the feedback and complaints that come their way at work? Do they welcome them as opportunities to showcase their skills as confident and capable customer service advisors, always happy to rise to challenges with a positive and solution-focused mindset, determined to do their best every time? Or is […]Discover
Connect with us
Ready to discover what we can do for you?