As we move through 2021, there is a clear opportunity to transform the way organisations provide service to their customers. Customer service leaders across all …
Building strong customer relationships – acknowledging feedback in the right way Read More »
Much has been written over recent months about new and emerging values, lessons learned and an increasing move towards a more holistic and rewarding approach …
Driving positive change for long term success and employee resilience and wellbeing Read More »
Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do …
The galvanising camaraderie in the early weeks of lockdown helped frontline service teams pull together in the face of adversity. As time slips by, helping …
MGI Learning was founded on the principle pioneered by Mary Gober … “Everything you think, feel, say and do, is either a service or a …
