In our experience, talking to and working with customer service teams from a variety of industry sectors reveals some key traits that define and underpin …
4 helpful characteristics for customer service excellence Read More »
The ability to make the customer feel valued, respected, and listened to is the foundation of excellent customer service. As 2023 unfolds, the challenges of …
Harness the power of customer empathy and positive action Read More »
One of the most valuable skills you can have as an effective customer service manager is the ability to differentiate between what you can control …
Evie McQuhae, our Marketing & Journalism gap-year student, has been out and about with MGI’s research team to see if customer service givers in retail …
The power of a positive first response in customer service Read More »
A sincere and meaningful set of values distinguishes a company by clarifying its identity and uniting its people in a shared goal. Truly authentic values …
Do you actively solicit positive customer service feedback from your customers? Research we have recently undertaken at MGI shows there is a real opportunity for …
Open the door to positive customer service feedback Read More »
Managers who are fulfilled and successful in their jobs are, as we know, happier, healthier, and more likely to drive productivity and exceptional results. Organisations …
Management Development – Five steps for maximum engagement in training Read More »
When we equip our frontline customer service teams with powerful tools to respond confidently to anything that comes their way, we empower them to take …
Taking time out – an effective tool to aid positive customer interactions Read More »
Using the right language from the outset is a powerful skill and is more likely to result in a positive response which in turn will …
Do your teams have the right language skills to deal with customers effectively? Read More »
We all know that when workplaces create a culture of learning and development, they will see happier and more engaged teams with significantly higher levels …
How to get buy-in and commitment to customer service training Read More »
