Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? …
What every customer service professional needs to know – a checklist of customer needs Read More »
The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are …
The game-changing difference of positive communications Read More »
We at MGI Learning wholeheartedly support Mental Health Awareness Week which takes place this week, 18 – 24 May 2020. In our organisational development work across …
Why kindness is a “service” to ourselves and others…. Read More »
