Insights
Articles, insights, information and practical advice to help you get the results you need
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Insights
Articles, insights, information and practical advice to help you get the results you need
Chat with us
Insights from MGI: Why people skills make a significant difference to tenant perception
Creating a thriving living environment for tenants is a fundamental priority for social housing associations. The 2024 National Tenant Survey from the Regulator of Social Housing outlines that while technical service delivery such as repairs and maintenance is critical, the way these services are provided significantly shapes tenant perceptions. So, how much do interpersonal skills […]
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Courtesy: The key to creating a positive customer experience
Courtesy is a cornerstone of exceptional customer service, profoundly influencing customer satisfaction and loyalty. A polite, caring and respectful approach creates positive interactions, strengthens customer trust and turns routine service moments into memorable experiences. True courtesy is always an expression of real feeling towards customers – a sincere appreciation of their needs and should always […]
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