Webinar: Training to Transform Service. Empower Teams
MGI Executive Briefing – for senior leaders and managers building positive, high-trust customer-focused cultures
UK – Tuesday 23rd September, 9.30–11.30am GMT – Reserve my place
Webinar: Training to Transform Service. Empower Teams
MGI Executive Briefing – for senior leaders and managers building positive, high-trust customer-focused cultures
UK – Tuesday 23rd September, 9.30–11.30am GMT – Reserve my place
About this Executive Briefing
Leaders today face the challenge of creating cultures where teams can deliver exceptional service consistently, even under pressure. This Executive Briefing shows how MGI Learning’s proven learning journeys equip organisations with practical tools to build capability, resilience and confidence across all levels, from customer-facing teams to executives and support functions.
By applying the Mindset, Language & Actions Toolkit, leaders create a positive, solution-focused and accountable way of operating across their organisations, driving improvements in employee engagement, customer satisfaction, operational effectiveness and financial results.
About this Executive Briefing
Leaders today face the challenge of creating cultures where teams can deliver exceptional service consistently, even under pressure. This Executive Briefing shows how MGI Learning’s proven learning journeys equip organisations with practical tools to build capability, resilience and confidence across all levels, from customer-facing teams to executives and support functions.
By applying the Mindset, Language & Actions Toolkit, leaders create a positive, solution-focused and accountable way of operating across their organisations, driving improvements in employee engagement, customer satisfaction, operational effectiveness and financial results.
What you’ll learn
In this high-impact session, you’ll discover how to:
- Apply practical tools to handle even the most complex and demanding service interactions positively
- Fit flexible learning into busy operational environments
- Make new skills stick through our proven embedding approach
- Empower people to collaborate more effectively with colleagues, customers and stakeholders
- Achieve measurable gains in employee engagement, NPS and operational performance
What you’ll learn
In this high-impact session, you’ll discover how to:
- Apply practical tools to handle even the most complex and demanding service interactions positively
- Fit flexible learning into busy operational environments
- Make new skills stick through our proven embedding approach
- Empower people to collaborate more effectively with colleagues, customers and stakeholders
- Achieve measurable gains in employee engagement, NPS and operational performance
Who should attend and why
This briefing is designed for:
- Senior leaders responsible for building customer service capability
- Executives seeking to embed positive, high-trust and solution-focused cultures
- Managers who want proven, practical approaches to drive service and engagement
By joining this session, you’ll gain:
- A clear understanding of how MGI Learning Journeys enable people to deliver great service and work collaboratively across teams
- Insight into how leading organisations worldwide are embedding these tools to drive improvements in engagement, customer experience and key business results
- Practical next steps to begin strengthening leadership and service capability in your organisation
Who should attend and why
This briefing is designed for:
- Senior leaders responsible for building customer service capability
- Executives seeking to embed positive, high-trust and solution-focused cultures
- Managers who want proven, practical approaches to drive service and engagement
By joining this session, you’ll gain:
- A clear understanding of how MGI Learning Journeys enable people to deliver great service and work collaboratively across teams
- Insight into how leading organisations worldwide are embedding these tools to drive improvements in engagement, customer experience and key business results
- Practical next steps to begin strengthening leadership and service capability in your organisation
Secure Your Place Now
Places are limited to keep the session highly interactive.