Complaints Open
Masterclass
Creating even greater consistency, efficiency and quality of complaint handling.
Date: Tuesday 19th August 2025
Time: 9am-12.30pm
Location: Online using MS Teams
Fee: £150 per person (plus VAT)
Book places via your Account Manager or complete this form.
Complaints Open
Masterclass
Creating even greater consistency, efficiency and quality of complaint handling.
Date: Tuesday 19th August 2025
Time: 9am-12.30pm
Location: Online using MS Teams
Fee: £150 per person (plus VAT)
Book places via your Account Manager or complete this form.
Mastering all feedback and complaint situations
This masterclass will create even greater consistency, efficiency and quality of complaint handling for MGI graduates who have already mastered and embedded the core Mindset, Language & Actions Toolkit, building greater confidence and skill.
Participants can share real-life complaint and feedback situations they find challenging and work with the MGI Master trainer and other participants to create powerful and positive complaint communications.
Mastering all feedback and complaint situations
This masterclass will create even greater consistency, efficiency and quality of complaint handling for MGI graduates who have already mastered and embedded the core Mindset, Language & Actions Toolkit, building greater confidence and skill.
Participants can share real-life complaint and feedback situations they find challenging and work with the MGI Master trainer and other participants to create powerful and positive complaint communications.
Participants will gain tools to:
- Respond positively to complaints and constructive feedback while managing emotions.
- Build sophistication in the way they use Positive 1st Communication tools to handle any complaint or feedback
- Extend the definition of ‘positive’ to demonstrate empathy and solution focused communication.
- Deepen their understanding of how to use the MGI tools together to build customer satisfaction
- Confidently handle even unjustified feedback to deliver the best outcomes
- Use a new tool, High Return Questioning to uncover key insights and solutions
An optional Reconnect Session will also be offered, giving participants a chance to reflect, deepen their learning and further consolidate the benefits of the Masterclass into their everyday communication style.
Optional 90 minute Reconnect session (cost £100 plus VAT) to:
• Check progress and reflect on improvements
• Identify and set further actions to deeply embed the learning
• Develop an even deeper sophisticated use of the Toolkit
Participants will gain tools to:
- Respond positively to complaints and constructive feedback while managing emotions.
- Build sophistication in the way they use Positive 1st Communication tools to handle any complaint or feedback
- Extend the definition of ‘positive’ to demonstrate empathy and solution focused communication.
- Deepen their understanding of how to use the MGI tools together to build customer satisfaction
- Confidently handle even unjustified feedback to deliver the best outcomes
- Use a new tool, High Return Questioning to uncover key insights and solutions
An optional Reconnect Session will also be offered, giving participants a chance to reflect, deepen their learning and further consolidate the benefits of the Masterclass into their everyday communication style.
Optional 90 minute Reconnect session (cost £100 plus VAT) to:
• Check progress and reflect on improvements
• Identify and set further actions to deeply embed the learning
• Develop an even deeper sophisticated use of the Toolkit
Complaints Open Masterclass – Book Now
If you would like members of your team to take part in this valuable Complaints Masterclass Open Session, please complete the form below and your Account Manager will be in touch to secure them a place.
The Workshop is for a maximum of 20 participants.