Supporting you to achieve your business goals
When we first start talking with customers about their aspirations for improving performance and how we can help, improving the quality of relationships is cited again and again. We help organisations improve those critical day to day relationships to drive higher levels of customer loyalty, employee engagement and productivity, build higher trust cultures and ultimately improve financial results.
Why what do we do works
What makes our solutions work so well is the internationally proven content, presented in easy to use Toolkits set within our Embedded Learning Blueprint which makes the skills stick. Our Embedded Learning Blueprint is based on a simple formula … which is as straightforward as A + B = C. When followed, this clear approach to embedding learning means that we can say without question that you will achieve the results you are looking for.
Delivered in a way that works for you
Online Learning
Interactive modular content that can be hosted on your LMS or via
MGI Learning Online
Blended Learning
Engaging solutions combining
online, digital resources with
in-person activities
In-person Delivery
Inspiring tailored in-person delivery either using MGI Learning Consultants or your own accredited team members
Our Customer Success
Our customers achieve significant improvements in five critical business areas: Employee engagement, customer satisfaction, productivity, benchmarked performance and financial results. Our process measures the specific changes in the way that people work, because it is this change that improves culture, wellbeing and business performance. Discover more in our case studies below.
Superdrug
High street brand Superdrug wanted to make its customer service stand out. Research had informed them that 35% of customer complaints could be resolved with ...
Australia Post
We partnered with Australia Post to engage and empower their people, equipping them with the tools and techniques to enable them to focus positively on what they can do ...
Jetstar
Jetstar asked us to design and facilitate a training programme that enabled team members to deliver exceptional service to customers. They have now transformed ...
Network Homes
We provided Network Homes with specific support for their new 'People & Culture' agenda which has driven significant improvements in employee engagement, ...
Optivo
MGI Learning continues to work in partnership with Optivo, one of the biggest housing associations in the UK, to transform organisational culture and customer ...
Qantas
Following the initial success of the programme for new Cabin Crew we broaden access to include Contact Centre staff, Engineering, Customer Care, On-line Sales, ...
Online learning that really works ...
Try out a taster module from MGI Learning Online and experience our engaging digital platform today.